Received a letter? Start a claim

Find your landlord

What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

Largest landlords

All 351 landlords

Help

Start your claim

Report Repair · FCA authorised, FRN 830182

Independent · not part of A2Dominion

A2Dominion complaints, compensation and disrepair claims

Your options if A2Dominion hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.

By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: A2Dominion repairs

Check your claim

LandlordA2Dominion

Has A2Dominion been told about the repair?

Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet A2Dominion’s repair contacts

Free to check · About 2 minutes

You can complain to A2Dominion, then the Housing Ombudsman, yourself for free.

Complaint or claim?

Your options if A2Dominion hasn’t fixed it

Claim compensation

Make a disrepair claim

A law firm on our panel takes it up with A2Dominion for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.

Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Complain

Complain to A2Dominion

This can get A2Dominion to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order A2Dominion to put things right. In its recent decisions about A2Dominion, it ordered between £2,440 and £4,800 in compensation.

How to complain

You can do both: a complaint can carry on while a law firm makes your claim.

Compensation

How disrepair compensation is worked out

Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.

  1. 01

    How long

    From when your landlord knew about it to when it was fixed, or today.

  2. 02

    How much of your home

    One room, or the whole home.

  3. 03

    How badly

    How much it affected your daily life and your belongings.

Making a claim

Claiming against A2Dominion

  1. 01You tell us what’s wrong and when you reported it. About 2 minutes.
  2. 02We introduce you to a law firm on our panel, with your permission.
  3. 03They write to A2Dominion asking for the repairs and compensation. Under the court rules for housing conditions claims, A2Dominion should reply within 20 working days.
  4. 04If your claim succeeds, the work is done and compensation is paid to you.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

How to complain

Complaining to A2Dominion

A2Dominion has to follow the Housing Ombudsman’s Complaint Handling Code.

  1. Stage 1

    Complain to A2Dominion

    Acknowledged within 5 working days, with a reply aimed for within 10 working days.

  2. Stage 2

    Ask for a review

    Acknowledged within 5 working days, with a final reply aimed for within 20 working days.

  3. Then

    Housing Ombudsman

    Independent. It can order A2Dominion to put things right.

Complain onlinemy.a2dominion.co.uk

By phone0800 432 0077

From a2dominion.co.uk, checked 5 October 2026.

Complained and still waiting? You can start a claim while your complaint is going on.

Start your claim

A2Dominion’s record

What the regulator and Ombudsman found

Happy with complaints31%

of A2Dominion tenants were satisfied with how complaints were handled in 2024/25.

Ombudsman79%

of the Ombudsman’s findings about A2Dominion in 2024/25 were maladministration.

Sources: A2Dominion tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.

Complaints against A2Dominion

What the Housing Ombudsman decided

Recent cases where the Housing Ombudsman found A2Dominion at fault over repairs, and the compensation it ordered. Every case is different.

  • How it handled reports of no heating or hot water. Read the decisionSevere maladministration
    £4,800 ordered
  • How it handled a replacement kitchen. Read the decisionMaladministration
    £2,440.22 ordered

Source: Housing Ombudsman decisions.

Has A2Dominion let you down too? You could claim compensation.

Start your claim

Questions

A2Dominion complaints and claims: questions

How do I complain to A2Dominion about repairs?

Online: my.a2dominion.co.uk. By phone: 0800 432 0077. Say what the problem is, when you reported it, and what you want done.

How long does A2Dominion have to reply to a complaint?

Stage 1: acknowledged within 5 working days, with a reply aimed for within 10 working days. Stage 2: acknowledged within 5 working days, with a final reply aimed for within 20 working days.

Can I claim compensation from A2Dominion for damp and mould?

You could, if you reported it and A2Dominion didn’t fix it in a reasonable time. A law firm on our panel can take it up with A2Dominion for you.

Start your claim
Has the Housing Ombudsman found A2Dominion at fault?

In 2024/25 the Ombudsman found maladministration in 79% of its findings about A2Dominion. Recent decisions about its repairs are listed above, with the compensation ordered.

Why use Report Repair?

A law firm on our panel takes your claim up with A2Dominion: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with A2Dominion on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.

See fees

Not A2Dominion?

Other landlords in the South of England

All landlords in the South of England

Still waiting for A2Dominion to fix it?

About 2 minutes. No documents. Free to check.

Start your claim
Check if you can claim