Independent · not part of Arun District Council
Arun District Council complaints, compensation and disrepair claims
Your options if Arun District Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: Arun District Council repairs
LandlordArun District Council
Has Arun District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Arun’s repair contactsFree to check · About 2 minutes
You can complain to Arun District Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Arun District Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Arun for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Arun District Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Arun District Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Arun District Council
Arun District Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days and reviewed by a senior officer not involved before, with a reply within 20 working days of the acknowledgement.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Complain onlinewww1.arun.gov.uk
From arun.gov.uk, checked 9 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimArun’s record
What the regulator and Ombudsman found
Aug 2025: The regulator found very serious failings: nearly 1,000 overdue fire safety actions, over half of homes without smoke detectors, around 2,500 overdue repairs and no reliable picture of the condition of its homes.
of Arun tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Arun in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 27 August 2025; Arun tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Arun
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Arun District Council at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled concerns about repairs at the property. Read the decisionMaladministration
Source: Housing Ombudsman decisions.
Has Arun let you down too? You could claim compensation.
Start your claimQuestions
Arun District Council complaints and claims: questions
How do I complain to Arun District Council about repairs?
Online: www1.arun.gov.uk. Say what the problem is, when you reported it, and what you want done.
How long does Arun District Council have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full reply within 10 working days of that. Stage 2: acknowledged within 5 working days and reviewed by a senior officer not involved before, with a reply within 20 working days of the acknowledgement.
Can I claim compensation from Arun District Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with Arun for you.
Start your claimHas the Housing Ombudsman found Arun District Council at fault?
In 2024/25 the Ombudsman found maladministration in 73% of its findings about Arun. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Arun District Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Arun?
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Still waiting for Arun District Council to fix it?
About 2 minutes. No documents. Free to check.