Independent · not part of Aster Group
Aster Group complaints, compensation and disrepair claims
Your options if Aster Group hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Aster Group repairs
LandlordAster Group
Has Aster Group been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Aster’s repair contactsFree to check · About 2 minutes
You can complain to Aster Group, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Aster Group hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Aster for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Aster
This can get Aster to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Aster to put things right. In its recent decisions about Aster, it ordered £100 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Aster’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Aster Group
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Aster Group asking for the repairs and compensation. Under the court rules for housing conditions claims, Aster should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Aster Group
Aster Group has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Aster
Acknowledged within 5 working days, with a written decision within 10 working days.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a written reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Aster to put things right.
Complaints pageaster.co.uk
By phone0333 400 8222
From asterwebsite.blob.core.windows.net, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimAster’s record
What the regulator and Ombudsman found
Jul 2026: The regulator found Aster is delivering the outcomes of the consumer standards, with good health and safety systems, accurate records on the condition of homes and an effective repairs service.
of Aster tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Aster in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 8 July 2026; Aster tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Aster
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Aster Group at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled communal door repairs and the quality of works. Read the decisionService failure
£100 ordered
Source: Housing Ombudsman decisions.
Has Aster let you down too? You could claim compensation.
Start your claimQuestions
Aster Group complaints and claims: questions
How do I complain to Aster Group about repairs?
Through its complaints page: aster.co.uk. By phone: 0333 400 8222. Say what the problem is, when you reported it, and what you want done.
How long does Aster Group have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a written decision within 10 working days. Stage 2: acknowledged within 5 working days, with a written reply within 20 working days.
Can I claim compensation from Aster Group for damp and mould?
You could, if you reported it and Aster didn’t fix it in a reasonable time. A law firm on our panel can take it up with Aster for you.
Start your claimHas the Housing Ombudsman found Aster Group at fault?
In 2024/25 the Ombudsman found maladministration in 50% of its findings about Aster. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Aster Group: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Aster on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Aster?
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Still waiting for Aster Group to fix it?
About 2 minutes. No documents. Free to check.