Independent · not part of bpha
bpha complaints, compensation and disrepair claims
Your options if bpha hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: bpha repairs
Landlordbpha
Has bpha been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet bpha’s repair contactsFree to check · About 2 minutes
You can complain to bpha, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if bpha hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with bpha for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to bpha
This can get bpha to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order bpha to put things right. In its recent decisions about bpha, it ordered between £200 and £400 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. bpha’s own target for a routine repair is 90 calendar days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against bpha
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to bpha asking for the repairs and compensation. Under the court rules for housing conditions claims, bpha should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to bpha
bpha has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to bpha
Acknowledged within 5 working days, with a reply within 10 working days.
- Stage 2
Ask for a review
Ask to escalate within 20 working days of the stage 1 reply; acknowledged within 5 working days, with a final reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order bpha to put things right.
From bpha.org.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimbpha’s record
What the regulator and Ombudsman found
Jul 2026: The regulator found bpha is delivering the consumer standards overall, with effective health and safety compliance, good repairs and maintenance, and fair complaint handling.
of bpha tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about bpha in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 29 July 2026; bpha tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against bpha
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found bpha at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled damp and mould. Read the decisionMaladministration
£400 ordered - How it handled roof leak reports. Read the decisionMaladministration
£350 ordered - How it handled communal repairs. Read the decisionService failure
£200 ordered
Source: Housing Ombudsman decisions.
Has bpha let you down too? You could claim compensation.
Start your claimQuestions
bpha complaints and claims: questions
How do I complain to bpha about repairs?
Online: bpha.org.uk. By email: complaints@bpha.org.uk. By phone: 0330 100 0272. Say what the problem is, when you reported it, and what you want done.
How long does bpha have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days. Stage 2: ask to escalate within 20 working days of the stage 1 reply; acknowledged within 5 working days, with a final reply within 20 working days of that.
Can I claim compensation from bpha for damp and mould?
You could, if you reported it and bpha didn’t fix it in a reasonable time. A law firm on our panel can take it up with bpha for you.
Start your claimHas the Housing Ombudsman found bpha at fault?
In 2024/25 the Ombudsman found maladministration in 76% of its findings about bpha. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with bpha: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with bpha on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot bpha?
Other landlords in the South of England
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Still waiting for bpha to fix it?
About 2 minutes. No documents. Free to check.