Independent · not part of Brighter Places
Brighter Places complaints, compensation and disrepair claims
Your options if Brighter Places hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: Brighter Places repairs
LandlordBrighter Places
Has Brighter Places been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Brighter Places’s repair contactsFree to check · About 2 minutes
You can complain to Brighter Places, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Brighter Places hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Brighter Places for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Brighter Places
This can get Brighter Places to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Brighter Places to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Brighter Places’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Brighter Places
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Brighter Places asking for the repairs and compensation. Under the court rules for housing conditions claims, Brighter Places should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Brighter Places
Brighter Places has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Brighter Places
Acknowledged within 5 working days, with an outcome letter within 10 working days of that.
- Stage 2
Ask for a review
Ask within 15 days of the stage 1 reply. Acknowledged within 5 working days, with a final reply from a director within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Brighter Places to put things right.
From brighterplaces.co.uk, checked 9 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimBrighter Places’s record
What the regulator and Ombudsman found
Sep 2026: The regulator found weaknesses: Brighter Places had too many open damp and mould cases and was not consistently meeting legal timescales, and its improving repairs service was not yet delivering consistently for tenants.
of Brighter Places tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Brighter Places in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 30 September 2026; Brighter Places tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Brighter Places
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Brighter Places at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled concerns about leaks affecting the property, the internal temperature and damp and mould. Read the decisionMaladministration
Source: Housing Ombudsman decisions.
Has Brighter Places let you down too? You could claim compensation.
Start your claimQuestions
Brighter Places complaints and claims: questions
How do I complain to Brighter Places about repairs?
Through its complaints page: brighterplaces.co.uk. By email: feedback@brighterplaces.co.uk. By phone: 0117 942 4600. Say what the problem is, when you reported it, and what you want done.
How long does Brighter Places have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with an outcome letter within 10 working days of that. Stage 2: ask within 15 days of the stage 1 reply. Acknowledged within 5 working days, with a final reply from a director within 20 working days of that.
Can I claim compensation from Brighter Places for damp and mould?
You could, if you reported it and Brighter Places didn’t fix it in a reasonable time. A law firm on our panel can take it up with Brighter Places for you.
Start your claimHas the Housing Ombudsman found Brighter Places at fault?
In 2024/25 the Ombudsman found maladministration in 67% of its findings about Brighter Places. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Brighter Places: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Brighter Places on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Brighter Places?
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Still waiting for Brighter Places to fix it?
About 2 minutes. No documents. Free to check.