Independent · not part of Abri
Abri complaints, compensation and disrepair claims
Your options if Abri hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Abri repairs
LandlordAbri
Has Abri been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Abri’s repair contactsFree to check · About 2 minutes
You can complain to Abri, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Abri hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Abri for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Abri
This can get Abri to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Abri to put things right. In its recent decisions about Abri, it ordered between £450 and £550 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Abri
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Abri asking for the repairs and compensation. Under the court rules for housing conditions claims, Abri should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Abri
Abri has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Abri
Acknowledged within 5 working days, with a reply aimed for within 10 working days of that.
- Stage 2
Ask for a review
A senior review, with a reply aimed for within 20 working days of the complaint being acknowledged.
- Then
Housing Ombudsman
Independent. It can order Abri to put things right.
From abri.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimAbri’s record
What the regulator and Ombudsman found
of Abri tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Abri in 2024/25 were maladministration.
Sources: Abri tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Abri
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Abri at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reported repairs at the property. Read the decisionService failure
£450 ordered - How it handled repairs to the roof, the windows and the balcony door. Read the decisionService failure
- How it handled repairs in the kitchen and bathroom. Read the decisionService failure
£550 ordered
Source: Housing Ombudsman decisions.
Has Abri let you down too? You could claim compensation.
Start your claimQuestions
Abri complaints and claims: questions
How do I complain to Abri about repairs?
Through its complaints page: abri.co.uk. By email: customerrelations@abri.co.uk. By phone: 0300 123 1567. Say what the problem is, when you reported it, and what you want done.
How long does Abri have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply aimed for within 10 working days of that. Stage 2: a senior review, with a reply aimed for within 20 working days of the complaint being acknowledged.
Can I claim compensation from Abri for damp and mould?
You could, if you reported it and Abri didn’t fix it in a reasonable time. A law firm on our panel can take it up with Abri for you.
Start your claimHas the Housing Ombudsman found Abri at fault?
In 2024/25 the Ombudsman found maladministration in 47% of its findings about Abri. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Abri: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Abri on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Abri?
Other landlords in the South of England
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- Clarion Housing complaints and claimsHousing association
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- Sovereign Network Group complaints and claimsHousing association
Still waiting for Abri to fix it?
About 2 minutes. No documents. Free to check.