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Alliance Homes complaints, compensation and disrepair claims
Your options if Alliance Homes hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: Alliance Homes repairs
LandlordAlliance Homes
Has Alliance Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Alliance Homes’s repair contactsFree to check · About 2 minutes
You can complain to Alliance Homes, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Alliance Homes hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Alliance Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Alliance Homes
This can get Alliance Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Alliance Homes to put things right. In its recent decisions about Alliance Homes, it ordered £200 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Alliance Homes’s own target for a routine repair is 90 calendar days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Alliance Homes
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Alliance Homes asking for the repairs and compensation. Under the court rules for housing conditions claims, Alliance Homes should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Alliance Homes
Alliance Homes has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Alliance Homes
Acknowledged within 5 working days, with a full response within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days of asking to escalate, with a final response within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Alliance Homes to put things right.
From alliancehomes.org.uk, checked 7 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimAlliance Homes’s record
What the regulator and Ombudsman found
Sep 2026: The regulator found weaknesses in handling damp and mould, with a high number of open cases and legal timescales not yet consistently met, and many repairs still done outside its published standards.
of Alliance Homes tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Alliance Homes in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 30 September 2026; Alliance Homes tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Alliance Homes
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Alliance Homes at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled damp on the gable end of the resident’s property. Read the decisionMaladministration
£200 ordered - How it handled reports of damp and mould. Read the decisionMaladministration
Source: Housing Ombudsman decisions.
Has Alliance Homes let you down too? You could claim compensation.
Start your claimQuestions
Alliance Homes complaints and claims: questions
How do I complain to Alliance Homes about repairs?
Through its complaints page: alliancehomes.org.uk. By email: act@alliancehomes.org.uk. By phone: 0300 012 0120. Say what the problem is, when you reported it, and what you want done.
How long does Alliance Homes have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full response within 10 working days of that. Stage 2: acknowledged within 5 working days of asking to escalate, with a final response within 20 working days.
Can I claim compensation from Alliance Homes for damp and mould?
You could, if you reported it and Alliance Homes didn’t fix it in a reasonable time. A law firm on our panel can take it up with Alliance Homes for you.
Start your claimHas the Housing Ombudsman found Alliance Homes at fault?
In 2024/25 the Ombudsman found maladministration in 85% of its findings about Alliance Homes. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Alliance Homes: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Alliance Homes on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Alliance Homes?
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Still waiting for Alliance Homes to fix it?
About 2 minutes. No documents. Free to check.