Independent · not part of B3Living
B3Living complaints, compensation and disrepair claims
Your options if B3Living hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: B3Living repairs
LandlordB3Living
Has B3Living been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet B3Living’s repair contactsFree to check · About 2 minutes
You can complain to B3Living, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if B3Living hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with B3Living for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to B3Living
This can get B3Living to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order B3Living to put things right. In its recent decisions about B3Living, it ordered £150 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. B3Living’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against B3Living
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to B3Living asking for the repairs and compensation. Under the court rules for housing conditions claims, B3Living should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to B3Living
B3Living has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to B3Living
Acknowledged within 5 working days, aiming to finish the investigation within 10 working days.
- Stage 2
Ask for a review
A senior manager reviews it: acknowledged within 5 working days, aiming to finish within 20 working days.
- Then
Housing Ombudsman
Independent. It can order B3Living to put things right.
From b3living.org.uk, checked 9 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimB3Living’s record
What the regulator and Ombudsman found
Sep 2025: After an inspection, the regulator found B3Living is delivering the consumer standards, including safe homes, accurate stock records, an effective repairs service and fair, prompt complaint handling.
of B3Living tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about B3Living in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 24 September 2025; B3Living tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against B3Living
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found B3Living at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled a report of a ceiling collapse. Read the decisionMaladministration
£150 ordered
Source: Housing Ombudsman decisions.
Has B3Living let you down too? You could claim compensation.
Start your claimQuestions
B3Living complaints and claims: questions
How do I complain to B3Living about repairs?
Online: b3living.org.uk. By email: enquiries@b3living.org.uk. By phone: 01992 453700. Say what the problem is, when you reported it, and what you want done.
How long does B3Living have to reply to a complaint?
Stage 1: acknowledged within 5 working days, aiming to finish the investigation within 10 working days. Stage 2: a senior manager reviews it: acknowledged within 5 working days, aiming to finish within 20 working days.
Can I claim compensation from B3Living for damp and mould?
You could, if you reported it and B3Living didn’t fix it in a reasonable time. A law firm on our panel can take it up with B3Living for you.
Start your claimHas the Housing Ombudsman found B3Living at fault?
In 2024/25 the Ombudsman found maladministration in 73% of its findings about B3Living. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with B3Living: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with B3Living on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot B3Living?
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Still waiting for B3Living to fix it?
About 2 minutes. No documents. Free to check.