Independent · not part of Broadland Housing Association
Broadland Housing Association complaints, compensation and disrepair claims
Your options if Broadland Housing Association hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkRepairs and phone numbers: Broadland Housing Association repairs
LandlordBroadland Housing Association
Has Broadland Housing Association been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Broadland’s repair contactsFree to check · About 2 minutes
You can complain to Broadland Housing Association, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Broadland Housing Association hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Broadland for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Broadland
This can get Broadland to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Broadland to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Broadland Housing Association
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Broadland Housing Association asking for the repairs and compensation. Under the court rules for housing conditions claims, Broadland should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Broadland Housing Association
Broadland Housing Association has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Broadland
Acknowledged within 5 working days, with a full reply within 10 working days of that.
- Stage 2
Ask for a review
Heard by a panel of the chief executive and two board members, with a final reply within 3 working days of the panel meeting.
- Then
Housing Ombudsman
Independent. It can order Broadland to put things right.
From broadlandgroup.org, checked 8 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimBroadland’s record
What the regulator and Ombudsman found
Apr 2025: The regulator found some weaknesses: repair times and satisfaction still need sustained improvement, and tenant scrutiny arrangements need more work.
of Broadland tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Broadland in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 30 April 2025; Broadland tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Broadland Housing Association complaints and claims: questions
How do I complain to Broadland Housing Association about repairs?
Online: broadlandgroup.org. By email: enq@broadlandgroup.org. By phone: 0303 303 0003. Say what the problem is, when you reported it, and what you want done.
How long does Broadland Housing Association have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full reply within 10 working days of that. Stage 2: heard by a panel of the chief executive and two board members, with a final reply within 3 working days of the panel meeting.
Can I claim compensation from Broadland Housing Association for damp and mould?
You could, if you reported it and Broadland didn’t fix it in a reasonable time. A law firm on our panel can take it up with Broadland for you.
Start your claimHas the Housing Ombudsman found Broadland Housing Association at fault?
In 2024/25 the Ombudsman found maladministration in 63% of its findings about Broadland.
Why use Report Repair?
A law firm on our panel takes your claim up with Broadland Housing Association: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Broadland on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Broadland?
Other landlords in the South of England
- Abri complaints and claimsHousing association
- Bromford Flagship complaints and claimsHousing association
- Cambridge City Council complaints and claimsCouncil
- Canterbury City Council complaints and claimsCouncil
- Central Bedfordshire Council complaints and claimsCouncil
- Clarion Housing complaints and claimsHousing association
- Southern Housing complaints and claimsHousing association
- Sovereign Network Group complaints and claimsHousing association
Still waiting for Broadland Housing Association to fix it?
About 2 minutes. No documents. Free to check.