Independent · not part of Arun District Council
Arun District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Arun District Council: the repairs phone numbers and emergency line, and how long the council has to fix it.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: arun.gov.uk
Has Arun District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Arun’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Arun’s emergency line is here.
How to report
Reporting a repair to Arun District Council
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Arun misses its own target, complain. You may also be able to claim.
- Gas and heating emailenquiries@bsw-heating.com (the council’s heating contractor)
Emergency repairs
When to call Arun straight away
Phone Arun straight away if anything puts someone in danger or leaves your home unsafe. Emergency make-safe service outside office hours, for risks to life, security or the structure of the building. The number is in Arun’s repair contacts.
- 01Leak that will cause more damage if not dealt with
- 02Main entrance door to your home not secure (not communal doors)
- 03Complete loss of electricity
- 04Roof damage caused by bad weather
What counts as an emergency, from arun.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Arun.
Timescales
How long Arun District Council has to fix it
Arun doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.
| Type of repair | Arun’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | Phone triage within one working day; emergency hazards investigated and made safe within 24 hours, significant hazards investigated within 10 working days, with a written summary of findings within 3 working days of the inspection. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Arun’s damp and mould commitment, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Arun District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Arun for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to ArunYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days and reviewed by a senior officer not involved before, with a reply within 20 working days of the acknowledgement.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Arun’s record
How Arun District Council performs on repairs
Aug 2025: The regulator found very serious failings: nearly 1,000 overdue fire safety actions, over half of homes without smoke detectors, around 2,500 overdue repairs and no reliable picture of the condition of its homes.
of Arun tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Arun in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Arun District Council
- How it handled concerns about repairs at the property.Maladministration
Sources: Regulator of Social Housing judgement, 27 August 2025; Arun tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Arun District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Arun District Council repairs: questions
What is Arun District Council’s repairs number?
01903 737827 (Repairs line) or 01903 737500 (Out of hours) or 0800 068 0566 (Gas and heating (BSW Heating)). Monday to Thursday 8.45am to 5.15pm, Friday 8.45am to 4.45pm. Choose option 3 for damp and mould.
What is Arun District Council’s emergency or out of hours repairs number?
01903 737500 (Out of hours · emergencies). Emergency make-safe service outside office hours, for risks to life, security or the structure of the building.
What does Awaab’s Law mean for Arun District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Arun’s own damp and mould commitment: Phone triage within one working day; emergency hazards investigated and made safe within 24 hours, significant hazards investigated within 10 working days, with a written summary of findings within 3 working days of the inspection.
How do I complain about a repair to Arun District Council?
Complain to the council first, online. Acknowledged within 5 working days, with a full reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Arun District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Arun District Council for you. It’s free to check.
Start your claimIs Report Repair part of Arun District Council?
No. Report Repair is independent and not part of Arun District Council or any council or housing association. We show Arun’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Arun?
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Reported a repair to Arun District Council and still waiting?
About 2 minutes. No documents. Free to check.