Independent · not part of Babergh and Mid Suffolk councils
Babergh and Mid Suffolk councils repairs: how to report a repair, phone numbers and timescales
How to report a repair to Babergh and Mid Suffolk councils: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 20 working days.
Other names: Babergh Council, Babergh District Council, Mid Suffolk District Council
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: babergh.gov.uk
Has Babergh and Mid Suffolk councils been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Babergh and Mid Suffolk’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Babergh and Mid Suffolk’s emergency line is here.
How to report
Reporting a repair to Babergh and Mid Suffolk councils
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Babergh and Mid Suffolk misses its own target, complain. You may also be able to claim.
Emergency repairs
When to call Babergh and Mid Suffolk straight away
Phone Babergh and Mid Suffolk straight away if anything puts someone in danger or leaves your home unsafe. Emergency or urgent repairs after 5pm on weekdays and at any time at weekends. The number is in Babergh and Mid Suffolk’s repair contacts.
- 01Gas leak
- 02Power cut or bare electrical wiring, or electrics in contact with water
- 03No heating or hot water between 1 November and 30 April
- 04Burst pipe or burst water tank
- 05Overflowing sewage
- 06Broken outside door
- 07Broken lift
- 08Damp and mould where the tenant has a long-term medical condition
What counts as an emergency, from babergh.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Babergh and Mid Suffolk.
Timescales
How long Babergh and Mid Suffolk councils has to fix it
Babergh and Mid Suffolk’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Babergh and Mid Suffolk’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursTime to attend. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working daysTime to attend. | No fixed legal limit unless it’s a hazard |
| Routine | 20 working daysTime to attend. | No fixed legal limit unless it’s a hazard |
| Planned | 90 working daysLonger-term work such as fencing, painting outside or roofing. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from babergh.gov.uk, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Babergh and Mid Suffolk’s own target. You could claim compensation.
Start your claimYour options
If Babergh and Mid Suffolk councils doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Babergh and Mid Suffolk for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full reply within 10 working days of your complaint (can be extended by up to 10 working days).
- Stage 2
Ask for a review
Acknowledged within 5 working days and looked at again by an independent officer, with a reply within 20 working days of your request.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Contacts
Babergh and Mid Suffolk councils’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Babergh and Mid Suffolk councils repairs: questions
What is Babergh and Mid Suffolk councils’s repairs number?
0300 123 4000 (Repairs line) or 0808 168 7794 (Out of hours). Emergency or urgent repairs in working hours (choose option 3): Monday, Wednesday, Thursday and Friday 8.45am to 5pm, Tuesday 10am to 5pm.
What is Babergh and Mid Suffolk councils’s emergency or out of hours repairs number?
0808 168 7794 (Out of hours · emergencies). Emergency or urgent repairs after 5pm on weekdays and at any time at weekends.
Can I report a repair to Babergh and Mid Suffolk councils online?
Yes, at babergh.gov.uk/request-a-repair-form. Routine repairs only. Online reports can take up to 3 working days to be processed; phone for emergencies.
How long does Babergh and Mid Suffolk councils have to fix a repair?
Its own targets run from 24 hours (emergency) to 90 working days (planned). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Babergh and Mid Suffolk councils tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Babergh and Mid Suffolk councils?
Complain to the council first, online. Acknowledged within 5 working days, with a full reply within 10 working days of your complaint (can be extended by up to 10 working days). If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Babergh and Mid Suffolk councils?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Babergh and Mid Suffolk councils for you. It’s free to check.
Start your claimIs Report Repair part of Babergh and Mid Suffolk councils?
No. Report Repair is independent and not part of Babergh and Mid Suffolk councils or any council or housing association. We show Babergh and Mid Suffolk’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
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Reported a repair to Babergh and Mid Suffolk councils and still waiting?
About 2 minutes. No documents. Free to check.