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  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Babergh and Mid Suffolk councils

Environmental Health in Babergh and Mid Suffolk: reporting a housing problem

Who Babergh and Mid Suffolk councils’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: babergh.gov.uk

Get the right helpBabergh and Mid Suffolk

Who is your landlord?

Babergh and Mid Suffolk councilsEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Babergh and Mid Suffolk helps

Babergh and Mid Suffolk councils deals with poor conditions in rented homes through its Private Sector Housing team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Babergh and Mid Suffolk councils’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From babergh.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private Sector Housing team

  1. 01Tell your landlord first. Babergh and Mid Suffolk councils says: contact your landlord or letting agent in writing first. For non-emergencies, the council suggests allowing 28 days.
  2. 02If it isn’t fixed, contact the council. The Private Sector Housing team’s details are below.
Contact Babergh and Mid Suffolk councilsPrivate tenants
OnlineMake a private sector housing complaint onlinebmsdc-self.achieveservice.com
Emailhousingstandards@baberghmidsuffolk.gov.uk
Keep a note of the date you contact the council, and any reference.

The council does not investigate anonymous complaints.

From babergh.gov.uk/w/housing-standards and babergh.gov.uk/w/private-sector-housing-landlords, checked 12 October 2026.

Council tenants

If you rent from Babergh and Mid Suffolk councils

Babergh and Mid Suffolk councils’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0300 123 4000, or online. Babergh and Mid Suffolk repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full reply within 10 working days of your complaint (can be extended by up to 10 working days).

  3. Then

    Housing Ombudsman

    Free, once Babergh and Mid Suffolk councils’s complaints process is finished.

Sources: Citizens Advice; babergh.gov.uk.

Reported it to Babergh and Mid Suffolk councils and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Babergh and Mid Suffolk

Babergh and Mid Suffolk councils’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Babergh and Mid Suffolk

32 housing associations own 6,284 social homes in Babergh and Mid Suffolk. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Babergh and Mid Suffolk on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Babergh and Mid Suffolk

In Babergh and Mid Suffolk, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Babergh and Mid Suffolk: questions

What is the Babergh and Mid Suffolk environmental health number for housing problems?

The Private Sector Housing team at Babergh and Mid Suffolk councils: email housingstandards@baberghmidsuffolk.gov.uk. You can also use make a private sector housing complaint online at bmsdc-self.achieveservice.com. Its pages are for private tenants and don’t cover housing association homes.

Can I report Babergh and Mid Suffolk councils to environmental health?

No. Babergh and Mid Suffolk councils’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0300 123 4000, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Babergh and Mid Suffolk contact environmental health?

Babergh and Mid Suffolk councils’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Babergh and Mid Suffolk?

Yes. Babergh and Mid Suffolk councils says: contact your landlord or letting agent in writing first. For non-emergencies, the council suggests allowing 28 days.

Which housing associations own homes in Babergh and Mid Suffolk?

32 housing associations own 6,284 social homes in Babergh and Mid Suffolk, according to the Regulator of Social Housing (March 2025). The largest are Bromford Flagship (2,006), Orwell Housing (895), Orbit (685), Eastlight Community Homes (598) and Havebury Homes (578).

Is Report Repair part of Babergh and Mid Suffolk councils?

No. Report Repair is independent and not part of Babergh and Mid Suffolk councils. The contact details here are from Babergh and Mid Suffolk councils’s own website.

Not in Babergh and Mid Suffolk?

Environmental Health in the South of England

All councils

Council or housing association repair still not fixed?

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