Independent · not part of Sage Homes
Sage Homes repairs: how to report a repair, phone numbers and timescales
How to report a repair to Sage Homes: the repairs phone number and emergency line, reporting a repair online, and how long Sage Homes has to fix it. Sage Homes’s own target for routine repairs is 20 working days.
Other names: Sage Rented Limited, Sage Housing
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkSource: sagehomes.co.uk
Has Sage Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Sage Homes’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Sage Homes’s emergency line is here.
How to report
Reporting a repair to Sage Homes
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Sage Homes misses its own target, complain. You may also be able to claim.
- Live chatLive chat on the Sage Homes website, 8am to 5.30pm weekdays (not bank holidays); a virtual assistant answers at other times.
Emergency repairs
When to call Sage Homes straight away
Phone Sage Homes straight away if anything puts someone in danger or leaves your home unsafe. Weekdays 8am to 5.30pm. Outside these hours, urgent calls are diverted to the emergencies team. The number is in Sage Homes’s repair contacts.
- 01A gas leak or electrical fault
- 02Heating or hot water failure in winter
- 03A burst pipe
- 04A blocked drain (try a drain unblocker first)
What counts as an emergency, from sagehomes.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Sage Homes.
Timescales
How long Sage Homes has to fix it
Sage Homes’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Sage Homes’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAttended within 24 hours to make your home safe. | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 20 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Significant damp and mould hazards are investigated within 10 working days, with a written summary within 3 days where needed and any safety work starting within 5 days. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from sagehomes.co.uk, checked 7 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Sage Homes’s own target. You could claim compensation.
Start your claimYour options
If Sage Homes doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Sage Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Sage Homes
This can get Sage Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Sage Homes to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Sage Homes
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Sage Homes
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order Sage Homes to put things right.
Sage Homes’s record
How Sage Homes performs on repairs
of Sage Homes tenants were satisfied with the repairs service in 2024/25.
Recent Housing Ombudsman decisions about Sage Homes
- How it handled reports of mice and property defects.Maladministration
Sources: Sage Homes tenant satisfaction measures 2024/25; Housing Ombudsman decisions.
Contacts
Sage Homes’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Sage Homes repairs: questions
What is Sage Homes’s repairs number?
020 8168 0500. Weekdays 8am to 5.30pm. Outside these hours, urgent calls are diverted to the emergencies team.
What is Sage Homes’s emergency or out of hours repairs number?
020 8168 0500 (Customer Care · repairs and emergencies). Weekdays 8am to 5.30pm. Outside these hours, urgent calls are diverted to the emergencies team.
Can I report a repair to Sage Homes online?
Yes, at myaccount.sagehomes.co.uk. Report repairs any time in My Sage Home (choose ‘Report a fault with my home’). You need to register and log in. Phone emergencies straight away.
How long does Sage Homes have to fix a repair?
Its own targets run from 24 hours (emergency) to 20 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Sage Homes tenants?
Since 27 October 2025, Sage Homes must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Sage Homes’s own damp and mould commitment: Significant damp and mould hazards are investigated within 10 working days, with a written summary within 3 days where needed and any safety work starting within 5 days.
How do I complain about a repair to Sage Homes?
Complain to Sage Homes first, online or by phone on 020 8168 0500. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Sage Homes?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Sage Homes for you. It’s free to check.
Start your claimIs Report Repair part of Sage Homes?
No. Report Repair is independent and not part of Sage Homes or any council or housing association. We show Sage Homes’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Sage Homes has to fix, by problem
Not Sage Homes?
Other landlords in the South of England
- Bromford Flagship repairsHousing association
- Clarion Housing repairsHousing association
- Saxon Weald repairsHousing association
- Selwood Housing repairsHousing association
- Slough Borough Council repairsCouncil
- Soha Housing repairsHousing association
- Southern Housing repairsHousing association
- Sovereign Network Group repairsHousing association
Reported a repair to Sage Homes and still waiting?
About 2 minutes. No documents. Free to check.