Independent · not part of Saxon Weald
Saxon Weald repairs: how to report a repair, phone numbers and timescales
How to report a repair to Saxon Weald: the repairs phone number and emergency line, reporting a repair online, and how long Saxon Weald has to fix it.
Other names: HomeFix, Weald Living
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: saxonweald.com
Has Saxon Weald been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Saxon Weald’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Saxon Weald’s emergency line is here.
How to report
Reporting a repair to Saxon Weald
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Saxon Weald misses its own target, complain. You may also be able to claim.
- Emailhello@saxonweald.com — including damp or mould reports with photos.
Emergency repairs
When to call Saxon Weald straight away
Phone Saxon Weald straight away if anything puts someone in danger or leaves your home unsafe. Answered Monday to Thursday 8.30am to 4.30pm, Friday 8.30am to 4pm. Out of hours, the same number puts you through to the emergency service. The number is in Saxon Weald’s repair contacts.
- 01A blocked toilet when it’s the only one
- 02A broken outside window, door or lock
- 03A burst water pipe or no water supply inside your home
- 04Loss of electricity not caused by the supply company
- 05No heating at all in winter, or where older people, young children or people with health conditions live
- 06Any other repair that could put your health and safety at risk
What counts as an emergency, from saxonweald.com.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Saxon Weald.
Timescales
How long Saxon Weald has to fix it
Saxon Weald’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Saxon Weald’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursCompleted within 24 hours; out of hours it may be made safe first and finished the next day. | Emergency hazards: investigate and make safe within 24 hours |
| Damp and mould that’s a significant risk | After a damp or mould report, its HomeFix team visits to wash down and treat the area and check for underlying causes; a surveyor may then inspect or further work, such as a new extractor fan or loft insulation, is booked. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from saxonweald.com and Saxon Weald’s damp and mould page, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Saxon Weald doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Saxon Weald for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Saxon Weald
This can get Saxon Weald to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Saxon Weald to put things right.
How to complain to Saxon WealdYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Saxon Weald
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Saxon Weald
Acknowledged within 5 working days, with a reply within 10 working days of receiving it.
- Stage 2
Ask for a review
Passed to the Customer Experience team: acknowledged within 5 working days, with a final reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Saxon Weald to put things right.
Saxon Weald’s record
How Saxon Weald performs on repairs
Dec 2025: The regulator found overdue fire safety actions (some high-risk), gaps in knowledge of the condition of its homes, and weaknesses in delivering an effective and timely repairs service.
of Saxon Weald tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Saxon Weald in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 17 December 2025; Saxon Weald tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Saxon Weald’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Saxon Weald repairs: questions
What is Saxon Weald’s repairs number?
01403 226000. Answered Monday to Thursday 8.30am to 4.30pm, Friday 8.30am to 4pm. Out of hours, the same number puts you through to the emergency service.
What is Saxon Weald’s emergency or out of hours repairs number?
01403 226000 (Repairs line). Answered Monday to Thursday 8.30am to 4.30pm, Friday 8.30am to 4pm. Out of hours, the same number puts you through to the emergency service.
Can I report a repair to Saxon Weald online?
Yes, at my.saxonweald.com. My SaxonWeald portal: report repairs and book an appointment. You need to register. Phone for emergencies.
How long does Saxon Weald have to fix a repair?
Its own targets run from 24 hours (emergency) to 24 hours (emergency). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Saxon Weald tenants?
Since 27 October 2025, Saxon Weald must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Saxon Weald’s own damp and mould commitment: After a damp or mould report, its HomeFix team visits to wash down and treat the area and check for underlying causes; a surveyor may then inspect or further work, such as a new extractor fan or loft insulation, is booked.
How do I complain about a repair to Saxon Weald?
Complain to Saxon Weald first, online, by email (hello@saxonweald.com) or by phone on 01403 226000. Acknowledged within 5 working days, with a reply within 10 working days of receiving it. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Saxon Weald?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Saxon Weald for you. It’s free to check.
Start your claimIs Report Repair part of Saxon Weald?
No. Report Repair is independent and not part of Saxon Weald or any council or housing association. We show Saxon Weald’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Saxon Weald has to fix, by problem
Not Saxon Weald?
Other landlords in the South of England
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- Slough Borough Council repairsCouncil
- Soha Housing repairsHousing association
- Somerset Council repairsCouncil
- Southern Housing repairsHousing association
- Sovereign Network Group repairsHousing association
Reported a repair to Saxon Weald and still waiting?
About 2 minutes. No documents. Free to check.