Independent · not part of Saxon Weald
Saxon Weald complaints, compensation and disrepair claims
Your options if Saxon Weald hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkRepairs and phone numbers: Saxon Weald repairs
LandlordSaxon Weald
Has Saxon Weald been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Saxon Weald’s repair contactsFree to check · About 2 minutes
You can complain to Saxon Weald, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Saxon Weald hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Saxon Weald for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Saxon Weald
This can get Saxon Weald to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Saxon Weald to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Saxon Weald
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Saxon Weald asking for the repairs and compensation. Under the court rules for housing conditions claims, Saxon Weald should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Saxon Weald
Saxon Weald has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Saxon Weald
Acknowledged within 5 working days, with a reply within 10 working days of receiving it.
- Stage 2
Ask for a review
Passed to the Customer Experience team: acknowledged within 5 working days, with a final reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Saxon Weald to put things right.
From saxonweald.com, checked 8 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimSaxon Weald’s record
What the regulator and Ombudsman found
Dec 2025: The regulator found overdue fire safety actions (some high-risk), gaps in knowledge of the condition of its homes, and weaknesses in delivering an effective and timely repairs service.
of Saxon Weald tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Saxon Weald in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 17 December 2025; Saxon Weald tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Saxon Weald complaints and claims: questions
How do I complain to Saxon Weald about repairs?
Online: saxonweald.com. By email: hello@saxonweald.com. By phone: 01403 226000. Say what the problem is, when you reported it, and what you want done.
How long does Saxon Weald have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of receiving it. Stage 2: passed to the Customer Experience team: acknowledged within 5 working days, with a final reply within 20 working days.
Can I claim compensation from Saxon Weald for damp and mould?
You could, if you reported it and Saxon Weald didn’t fix it in a reasonable time. A law firm on our panel can take it up with Saxon Weald for you.
Start your claimHas the Housing Ombudsman found Saxon Weald at fault?
In 2024/25 the Ombudsman found maladministration in 33% of its findings about Saxon Weald.
Why use Report Repair?
A law firm on our panel takes your claim up with Saxon Weald: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Saxon Weald on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Saxon Weald?
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Still waiting for Saxon Weald to fix it?
About 2 minutes. No documents. Free to check.