Independent · not part of Soha Housing
Soha Housing complaints, compensation and disrepair claims
Your options if Soha Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: Soha Housing repairs
LandlordSoha Housing
Has Soha Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Soha’s repair contactsFree to check · About 2 minutes
You can complain to Soha Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Soha Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Soha for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Soha
This can get Soha to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Soha to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Soha Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Soha Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, Soha should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Soha Housing
Soha Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Soha
Acknowledged within 5 working days, with a reply within the next 10 working days.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a final reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Soha to put things right.
From soha.co.uk, checked 7 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimSoha’s record
What the regulator and Ombudsman found
of Soha tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Soha in 2024/25 were maladministration.
Sources: Soha tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Soha Housing complaints and claims: questions
How do I complain to Soha Housing about repairs?
Through its complaints page: soha.co.uk. By email: complaints@soha.co.uk. By phone: 0800 014 1545. Say what the problem is, when you reported it, and what you want done.
How long does Soha Housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within the next 10 working days. Stage 2: acknowledged within 5 working days, with a final reply within 20 working days of that.
Can I claim compensation from Soha Housing for damp and mould?
You could, if you reported it and Soha didn’t fix it in a reasonable time. A law firm on our panel can take it up with Soha for you.
Start your claimHas the Housing Ombudsman found Soha Housing at fault?
In 2024/25 the Ombudsman found maladministration in 57% of its findings about Soha.
Why use Report Repair?
A law firm on our panel takes your claim up with Soha Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Soha on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Soha?
Other landlords in the South of England
- Abri complaints and claimsHousing association
- Bromford Flagship complaints and claimsHousing association
- Clarion Housing complaints and claimsHousing association
- LiveWest complaints and claimsHousing association
- Somerset Council complaints and claimsCouncil
- Southend-on-Sea City Council complaints and claimsCouncil
- Southern Housing complaints and claimsHousing association
- Sovereign Network Group complaints and claimsHousing association
Still waiting for Soha Housing to fix it?
About 2 minutes. No documents. Free to check.