Independent · not part of Selwood Housing
Selwood Housing complaints, compensation and disrepair claims
Your options if Selwood Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: Selwood Housing repairs
LandlordSelwood Housing
Has Selwood Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Selwood Housing’s repair contactsFree to check · About 2 minutes
You can complain to Selwood Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Selwood Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Selwood Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Selwood Housing
This can get Selwood Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Selwood Housing to put things right. In its recent decisions about Selwood Housing, it ordered £75 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Selwood Housing’s own target for a routine repair is 30 or 60 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Selwood Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Selwood Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, Selwood Housing should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Selwood Housing
Selwood Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Selwood Housing
Acknowledged within 5 working days, with a full reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days and looked at by someone new, with a final reply within 20 working days of asking.
- Then
Housing Ombudsman
Independent. It can order Selwood Housing to put things right.
From selwoodhousing.com, checked 7 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimSelwood Housing’s record
What the regulator and Ombudsman found
of Selwood Housing tenants were satisfied with how complaints were handled in 2024/25.
Sources: Selwood Housing tenant satisfaction measures 2024/25.
Complaints against Selwood Housing
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Selwood Housing at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled socket repair. Read the decisionService failure
£75 ordered
Source: Housing Ombudsman decisions.
Has Selwood Housing let you down too? You could claim compensation.
Start your claimQuestions
Selwood Housing complaints and claims: questions
How do I complain to Selwood Housing about repairs?
Through its complaints page: selwoodhousing.com. By email: complaints@selwoodhousing.com. By phone: 01225 715715. Say what the problem is, when you reported it, and what you want done.
How long does Selwood Housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full reply within 10 working days of that. Stage 2: acknowledged within 5 working days and looked at by someone new, with a final reply within 20 working days of asking.
Can I claim compensation from Selwood Housing for damp and mould?
You could, if you reported it and Selwood Housing didn’t fix it in a reasonable time. A law firm on our panel can take it up with Selwood Housing for you.
Start your claimHas the Housing Ombudsman found Selwood Housing at fault?
Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Selwood Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Selwood Housing on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Selwood Housing?
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Still waiting for Selwood Housing to fix it?
About 2 minutes. No documents. Free to check.