Independent · not part of Somerset Council
Somerset Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Somerset Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it.
Other names: Homes in Sedgemoor, Sedgemoor District Council
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: homesinsomerset.org
Has Somerset Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Somerset’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Somerset’s emergency line is here.
How to report
Reporting a repair to Somerset Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Somerset misses its own target, complain. You may also be able to claim.
- Emailcustomer.services@homesinsomerset.org
- Web messengerChat on the Homes in Somerset website, Monday to Friday 10am to 4pm.
- Customer portalLog in at portal.homesinsomerset.org to request a repair, including damp and mould.
Emergency repairs
When to call Somerset straight away
Phone Somerset straight away if anything puts someone in danger or leaves your home unsafe. Monday to Friday 9am to 5pm (Wednesday from 10am). Evenings, weekends and bank holidays: calls go to the out-of-hours team for emergencies. The number is in Somerset’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Somerset.
Timescales
How long Somerset Council has to fix it
Somerset doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.
| Type of repair | Somerset’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | Homes in Somerset says it will arrange for a surveyor to visit within 24 hours to find the cause. It investigates emergency hazards within 24 hours and makes them safe, investigates damp and mould within 10 working days, and sends a written summary within 3 working days of the investigation. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Somerset’s damp and mould commitment, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Somerset Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Somerset for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Somerset, it ordered £450 in compensation.
How to complain to SomersetYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a full reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Somerset’s record
How Somerset Council performs on repairs
of Somerset tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Somerset in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Somerset Council
- How it handled reports of humidity, damp, and mould.Maladministration
£450 ordered
Sources: Somerset tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Somerset Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Somerset Council repairs: questions
What is Somerset Council’s repairs number?
0800 585 360 (Repairs line) or 01278 552400 (Alternative number). Monday to Friday 9am to 5pm (Wednesday from 10am). Evenings, weekends and bank holidays: calls go to the out-of-hours team for emergencies.
What is Somerset Council’s emergency or out of hours repairs number?
0800 585 360 (Repairs line). Monday to Friday 9am to 5pm (Wednesday from 10am). Evenings, weekends and bank holidays: calls go to the out-of-hours team for emergencies.
Can I report a repair to Somerset Council online?
Yes, at homesinsomerset.org/your-home/repairs/report-a-repair. Online repair form. You can also request repairs through the customer portal if you have an account.
What does Awaab’s Law mean for Somerset Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Somerset’s own damp and mould commitment: Homes in Somerset says it will arrange for a surveyor to visit within 24 hours to find the cause. It investigates emergency hazards within 24 hours and makes them safe, investigates damp and mould within 10 working days, and sends a written summary within 3 working days of the investigation.
How do I complain about a repair to Somerset Council?
Complain to the council first, online, by email (customer.services@homesinsomerset.org) or by phone on 0800 585 360. Acknowledged within 5 working days, with a full reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Somerset Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Somerset Council for you. It’s free to check.
Start your claimIs Report Repair part of Somerset Council?
No. Report Repair is independent and not part of Somerset Council or any council or housing association. We show Somerset’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Somerset?
Other landlords in the South of England
- Brighton & Hove City Council repairsCouncil
- Bristol City Council repairsCouncil
- Norwich City Council repairsCouncil
- Portsmouth City Council repairsCouncil
- South Cambridgeshire District Council repairsCouncil
- Southampton City Council repairsCouncil
- Southend-on-Sea City Council repairsCouncil
- Southern Housing repairsHousing association
Reported a repair to Somerset Council and still waiting?
About 2 minutes. No documents. Free to check.