Independent · not part of Basildon Council
Environmental Health in Basildon: reporting a housing problem
Who Basildon Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: basildon.gov.uk
Who it helps
Who Environmental Health in Basildon helps
Basildon Council deals with poor conditions in rented homes through its Environmental Health services. It helps private tenants, and Basildon Council says housing association tenants can use it too.
Tell your landlord first, then contact the council. How.
Housing association tenants must go through their landlord's formal complaints procedure first. What to do.
The council can’t take action against itself. What to do instead.
From basildon.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Environmental Health services
- 01Tell your landlord first. Basildon Council says: report the problem to your landlord first and wait about 14 days before contacting Environmental Health.
- 02If it isn’t fixed, contact the council. The Environmental Health services’s details are below.
If the works seem dangerous or urgent, contact Environmental Health at the same time as your landlord.
From basildon.gov.uk/article/7747/Privately-rented-homes-Repor…, checked 12 October 2026.
Council tenants
If you rent from Basildon Council
Basildon Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0800 011 3241, or online. Basildon repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. It should reply within 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Basildon Council’s complaints process is finished.
of the Ombudsman’s findings about Basildon Council in 2024/25 were maladministration.
of Basildon Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; basildon.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Basildon Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Basildon
Housing association tenants must go through their landlord's formal complaints procedure first. Most still start with their housing association’s repairs and complaints process.
Housing associations in Basildon
28 housing associations own 6,615 social homes in Basildon. The largest:
- Sanctuary Housing repairs3,115 homes
- Clarion Housing repairs780 homes
- Peabody repairs611 homes
- Notting Hill Genesis repairs368 homes
- Moat repairs366 homes
- L&Q repairs349 homes
- The Guinness Partnership repairs233 homes
- Delta Housing repairs222 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Basildon on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Basildon
In Basildon, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Basildon: questions
How do I report a housing problem to environmental health in Basildon?
Use privately rented homes: reporting problems with disrepair at basildon.gov.uk. It helps private tenants, and Basildon Council says housing association tenants can use it too.
Can I report Basildon Council to environmental health?
No. Basildon Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0800 011 3241, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Basildon contact environmental health?
Housing association tenants must go through their landlord's formal complaints procedure first.
Do I have to tell my landlord before contacting environmental health in Basildon?
Yes. Basildon Council says: report the problem to your landlord first and wait about 14 days before contacting Environmental Health.
Which housing associations own homes in Basildon?
28 housing associations own 6,615 social homes in Basildon, according to the Regulator of Social Housing (March 2025). The largest are Sanctuary Housing (3,115), Clarion Housing (780), Peabody (611), Notting Hill Genesis (368) and Moat (366).
Is Report Repair part of Basildon Council?
No. Report Repair is independent and not part of Basildon Council. The contact details here are from Basildon Council’s own website.
Not in Basildon?
Environmental Health in the South of England
- Environmental Health in Basingstoke and DeaneBasingstoke and Deane Borough Council
- Environmental Health in Bath and North East SomersetBath & North East Somerset Council
- Environmental Health in BedfordBedford Borough Council
- Environmental Health in Bournemouth, Christchurch and PooleBCP Council
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.