Independent · not part of Delta Housing
Delta Housing repairs: how to report a repair, phone numbers and timescales
How to report a repair to Delta Housing: the repairs phone numbers and emergency line, reporting a repair online, and how long Delta Housing has to fix it. Delta Housing’s own target for routine repairs is 28 calendar days.
Other names: Chelmer Housing Partnership, Chelmer Housing Partnership Limited, Estuary Housing Association, Estuary
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: chp.org.uk
Has Delta Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Delta Housing’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Delta Housing’s emergency line is here.
How to report
Reporting a repair to Delta Housing
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Delta Housing misses its own target, complain. You may also be able to claim.
- Email (former CHP homes, non-emergency repairs)repairs@chp.org.uk
- Report damp and mould by email (former CHP homes)reportdampandmould@chp.org.uk
- Text relay (former CHP homes)18001 0300 555 0500
Emergency repairs
When to call Delta Housing straight away
Phone Delta Housing straight away if anything puts someone in danger or leaves your home unsafe. Monday to Friday 8am to 5pm. You can call outside these hours to report an emergency repair. The number is in Delta Housing’s repair contacts.
- 01Major damage to the building
- 02Flooding or leaks
- 03Faulty electrics or no electricity
- 04No heating
- 05A lot of mould
- 06A home that can’t be made secure
- 07Blocked drains
What counts as an emergency, from chp.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Delta Housing.
Timescales
How long Delta Housing has to fix it
Delta Housing’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Delta Housing’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursHealth and safety emergencies, such as no electricity or gas, or a leak you can’t control. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 7 calendar daysFor example, a shower not working. | No fixed legal limit unless it’s a hazard |
| Routine | 28 calendar daysFor example, carpentry or fixing something that isn’t working. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from chp.org.uk, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 calendar days ago? That’s past Delta Housing’s own target. You could claim compensation.
Start your claimYour options
If Delta Housing doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Delta Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Delta Housing
This can get Delta Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Delta Housing to put things right. In its recent decisions about Delta Housing, it ordered between £200 and £610 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Delta Housing
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Delta Housing
Acknowledged within 5 working days, with a full reply within 10 working days of that (up to 10 more working days if they explain why).
- Stage 2
Ask for a review
Reviewed by someone new; acknowledged within 5 working days, with a written reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Delta Housing to put things right.
Delta Housing’s record
How Delta Housing performs on repairs
Recent Housing Ombudsman decisions about Delta Housing
- How it handled boiler repairs.Service failure
£200 ordered - How it handled reports of a leak.Maladministration
- How it handled repairs to a fire sprinkler system.Service failure
£610 ordered
Contacts
Delta Housing’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Delta Housing repairs: questions
What is Delta Housing’s repairs number?
0300 555 0500 (Repairs line) or 0808 169 1969 (Repairs line). Monday to Friday 8am to 5pm. You can call outside these hours to report an emergency repair.
What is Delta Housing’s emergency or out of hours repairs number?
0300 555 0500 (Repairs line · former CHP homes). Monday to Friday 8am to 5pm. You can call outside these hours to report an emergency repair.
Can I report a repair to Delta Housing online?
Yes, at chp.org.uk/repairs. Former CHP homes: report and manage repairs in your online account.
How long does Delta Housing have to fix a repair?
Its own targets run from 24 hours (emergency) to 28 calendar days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Delta Housing tenants?
Since 27 October 2025, Delta Housing must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Delta Housing?
Complain to Delta Housing first, online, by email (feedback@chp.org.uk) or by phone on 0300 555 0500. Acknowledged within 5 working days, with a full reply within 10 working days of that (up to 10 more working days if they explain why). If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Delta Housing?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Delta Housing for you. It’s free to check.
Start your claimIs Report Repair part of Delta Housing?
No. Report Repair is independent and not part of Delta Housing or any council or housing association. We show Delta Housing’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Delta Housing has to fix, by problem
Not Delta Housing?
Other landlords in the South of England
- Bromford Flagship repairsHousing association
- Clarion Housing repairsHousing association
- Dover District Council repairsCouncil
- East Devon District Council repairsCouncil
- East Suffolk Council repairsCouncil
- Eastbourne Borough Council repairsCouncil
- Southern Housing repairsHousing association
- Sovereign Network Group repairsHousing association
Reported a repair to Delta Housing and still waiting?
About 2 minutes. No documents. Free to check.