Independent · not part of East Devon District Council
East Devon District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to East Devon District Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: eastdevon.gov.uk
Has East Devon District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet East Devon’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, East Devon’s emergency line is here.
How to report
Reporting a repair to East Devon District Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If East Devon misses its own target, complain. You may also be able to claim.
- Emailrepairs@eastdevon.gov.uk (named for reporting damp and mould)
Emergency repairs
When to call East Devon straight away
Phone East Devon straight away if anything puts someone in danger or leaves your home unsafe. Outside office hours, for real emergencies only. The number is in East Devon’s repair contacts.
- 01Anything that puts your health, safety or security in immediate danger
What counts as an emergency, from eastdevon.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell East Devon.
Timescales
How long East Devon District Council has to fix it
East Devon doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.
| Type of repair | East Devon’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | Report damp or mould straight away. Where mould needs treating, the repairs contractor aims to visit within 5 working days to do a mould wash, and a damp survey is arranged to find the cause. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
East Devon’s damp and mould commitment, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If East Devon District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with East Devon for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to East DevonYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that where practical.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a final reply within 20 working days of that where practical.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
East Devon’s record
How East Devon District Council performs on repairs
Jul 2025: The regulator found some weaknesses across all four consumer standards, including oversight of safety checks, repairs performance reporting and a backlog of complaints responses.
of East Devon tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about East Devon in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 30 July 2025; East Devon tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
East Devon District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
East Devon District Council repairs: questions
What is East Devon District Council’s repairs number?
01395 517458 (Emergency repairs) or 0330 678 2382 (Out of hours). Monday to Friday, 8:30am to 5pm, for emergency repairs. Report other repairs online.
What is East Devon District Council’s emergency or out of hours repairs number?
0330 678 2382 (Out of hours · emergencies). Outside office hours, for real emergencies only.
Can I report a repair to East Devon District Council online?
Yes, at eddc-self.achieveservice.com. Online form for new non-emergency repairs and updates on repairs you have already reported.
What does Awaab’s Law mean for East Devon District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. East Devon’s own damp and mould commitment: Report damp or mould straight away. Where mould needs treating, the repairs contractor aims to visit within 5 working days to do a mould wash, and a damp survey is arranged to find the cause.
How do I complain about a repair to East Devon District Council?
Complain to the council first, online, by email (complaints@eastdevon.gov.uk) or by phone on 01404 515616. Acknowledged within 5 working days, with a reply within 10 working days of that where practical. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from East Devon District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with East Devon District Council for you. It’s free to check.
Start your claimIs Report Repair part of East Devon District Council?
No. Report Repair is independent and not part of East Devon District Council or any council or housing association. We show East Devon’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not East Devon?
Other landlords in the South of England
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- Norwich City Council repairsCouncil
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Reported a repair to East Devon District Council and still waiting?
About 2 minutes. No documents. Free to check.