Independent · not part of East Devon District Council
Environmental Health in East Devon: reporting a housing problem
Who East Devon District Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: eastdevon.gov.uk
Who it helps
Who Environmental Health in East Devon helps
East Devon District Council deals with poor conditions in rented homes through its Private sector housing team. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
East Devon District Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From eastdevon.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private sector housing team
- 01Tell your landlord first. East Devon District Council says: contact your landlord in writing about the issues before you contact the council.
- 02If it isn’t fixed, contact the council. The Private sector housing team’s details are below.
The council follows up by email or phone within 4 working days.
From eastdevon.gov.uk/housing/housing-in-the-private-sector/pr…, checked 12 October 2026.
Council tenants
If you rent from East Devon District Council
East Devon District Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 01395 517458, or online. East Devon repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days of that where practical. How to complain
- Then
Housing Ombudsman
Free, once East Devon District Council’s complaints process is finished.
of the Ombudsman’s findings about East Devon District Council in 2024/25 were maladministration.
of East Devon District Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; eastdevon.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to East Devon District Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in East Devon
East Devon District Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in East Devon
33 housing associations own 4,377 social homes in East Devon. The largest:
- LiveWest repairs1,998 homes
- Sovereign Network Group repairs743 homes
- The Guinness Partnership repairs215 homes
- Abri repairs175 homes
- Sanctuary Housing repairs156 homes
- Synergy Housing149 homes
- Hastoe repairs140 homes
- Aster Group repairs136 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in East Devon on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in East Devon
In East Devon, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in East Devon: questions
How do I report a housing problem to environmental health in East Devon?
Use private rented property complaint form at eastdevon.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report East Devon District Council to environmental health?
No. East Devon District Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01395 517458, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in East Devon contact environmental health?
East Devon District Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in East Devon?
Yes. East Devon District Council says: contact your landlord in writing about the issues before you contact the council.
Which housing associations own homes in East Devon?
33 housing associations own 4,377 social homes in East Devon, according to the Regulator of Social Housing (March 2025). The largest are LiveWest (1,998), Sovereign Network Group (743), The Guinness Partnership (215), Abri (175) and Sanctuary Housing (156).
Is Report Repair part of East Devon District Council?
No. Report Repair is independent and not part of East Devon District Council. The contact details here are from East Devon District Council’s own website.
Not in East Devon?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in East HampshireEast Hampshire District Council
- Environmental Health in East HertfordshireEast Hertfordshire District Council
- Environmental Health in East SuffolkEast Suffolk Council
- Environmental Health in EastbourneEastbourne Borough Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.