Independent · not part of Cornwall Council
Environmental Health in Cornwall: reporting a housing problem
Who Cornwall Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: cornwall.gov.uk
Who is your landlord?
Cornwall CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector HousingFree to check · About 2 minutes
Who it helps
Who Environmental Health in Cornwall helps
Cornwall Council deals with poor conditions in rented homes through its Private Sector Housing. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Housing association tenants should report to their landlord first, and can then contact the Private Sector Housing Team. What to do.
The council can’t take action against itself. What to do instead.
From cornwall.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing
- 01Tell your landlord first. Cornwall Council says: write to your landlord or managing agent first and allow about 14 days for a reply.
- 02If it isn’t fixed, contact the council. The Private Sector Housing’s details are below.
From cornwall.gov.uk/housing/private-housing/complaints-about-…, checked 12 October 2026.
Council tenants
If you rent from Cornwall Council
Cornwall Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0300 123 4161, or online. Cornwall repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a written reply within 10 working days of that. How to complain
- Then
Housing Ombudsman
Free, once Cornwall Council’s complaints process is finished.
of the Ombudsman’s findings about Cornwall Council in 2024/25 were maladministration.
of Cornwall Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; cornwallhousing.org.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Cornwall Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Cornwall
Housing association tenants should report to their landlord first, and can then contact the Private Sector Housing Team. Start with your housing association’s repairs and complaints process.
Housing associations in Cornwall
46 housing associations own 26,648 social homes in Cornwall. The largest:
- LiveWest repairs9,741 homes
- Coastline Housing repairs5,311 homes
- Ocean Housing repairs4,414 homes
- Sanctuary Housing repairs1,788 homes
- Westward Housing repairs1,286 homes
- The Guinness Partnership repairs974 homes
- ReSI Homes487 homes
- Aster Group repairs472 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Cornwall on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Cornwall
In Cornwall, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Cornwall: questions
What is the Cornwall environmental health number for housing problems?
The Private Sector Housing at Cornwall Council is on 0300 1234 582, or email psh@cornwall.gov.uk. You can also use report a housing disrepair problem online at forms.cornwall.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Cornwall Council to environmental health?
No. Cornwall Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0300 123 4161, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Cornwall contact environmental health?
Housing association tenants should report to their landlord first, and can then contact the Private Sector Housing Team.
Do I have to tell my landlord before contacting environmental health in Cornwall?
Yes. Cornwall Council says: write to your landlord or managing agent first and allow about 14 days for a reply.
Which housing associations own homes in Cornwall?
46 housing associations own 26,648 social homes in Cornwall, according to the Regulator of Social Housing (March 2025). The largest are LiveWest (9,741), Coastline Housing (5,311), Ocean Housing (4,414), Sanctuary Housing (1,788), Westward Housing (1,286).
Is Report Repair part of Cornwall Council?
No. Report Repair is independent and not part of Cornwall Council. The contact details here are from Cornwall Council’s own website.
Not in Cornwall?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CotswoldCotswold District Council
- Environmental Health in CrawleyCrawley Borough Council
- Environmental Health in DacorumDacorum Borough Council
- Environmental Health in DartfordDartford Borough Council
- Environmental Health in DorsetDorset Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.