Independent · not part of Dacorum Borough Council
Environmental Health in Dacorum: reporting a housing problem
Who Dacorum Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: dacorum.gov.uk
Who it helps
Who Environmental Health in Dacorum helps
Dacorum Borough Council deals with poor conditions in rented homes through its Private Sector Housing Team. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Dacorum Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From dacorum.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing Team
- 01Tell your landlord first. Dacorum Borough Council says: for damp and mould, tell your landlord as soon as possible, then contact the team if your landlord does not act.
- 02If it isn’t fixed, contact the council. The Private Sector Housing Team’s details are below.
From dacorum.gov.uk/home/housing/private-housing/private-tenants, checked 12 October 2026.
Council tenants
If you rent from Dacorum Borough Council
Dacorum Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0800 018 6050, or online. Dacorum repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Dacorum Borough Council’s complaints process is finished.
of the Ombudsman’s findings about Dacorum Borough Council in 2024/25 were maladministration.
of Dacorum Borough Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; dacorum.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Dacorum Borough Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Dacorum
Dacorum Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Dacorum
29 housing associations own 4,526 social homes in Dacorum. The largest:
- Hightown Housing Association repairs2,083 homes
- Clarion Housing repairs750 homes
- Notting Hill Genesis repairs321 homes
- Lifestone Homes repairs276 homes
- Metropolitan Thames Valley Housing repairs220 homes
- Chime Housing repairs190 homes
- Peabody repairs171 homes
- L&G Affordable Homes repairs90 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Dacorum on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Dacorum
In Dacorum, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Dacorum: questions
What is the Dacorum environmental health number for housing problems?
The Private Sector Housing Team at Dacorum Borough Council is on 01442 228000 (Ask for Private Sector Housing), or email pshousing@dacorum.gov.uk. You can also use report a landlord problem by phone or email at dacorum.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Dacorum Borough Council to environmental health?
No. Dacorum Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0800 018 6050, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Dacorum contact environmental health?
Dacorum Borough Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Dacorum?
Yes. Dacorum Borough Council says: for damp and mould, tell your landlord as soon as possible, then contact the team if your landlord does not act.
Which housing associations own homes in Dacorum?
29 housing associations own 4,526 social homes in Dacorum, according to the Regulator of Social Housing (March 2025). The largest are Hightown Housing Association (2,083), Clarion Housing (750), Notting Hill Genesis (321), Lifestone Homes (276) and Metropolitan Thames Valley Housing (220).
Is Report Repair part of Dacorum Borough Council?
No. Report Repair is independent and not part of Dacorum Borough Council. The contact details here are from Dacorum Borough Council’s own website.
Not in Dacorum?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in DartfordDartford Borough Council
- Environmental Health in DorsetDorset Council
- Environmental Health in DoverDover District Council
- Environmental Health in East CambridgeshireEast Cambridgeshire District Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.