Independent · not part of East Cambridgeshire District Council
Environmental Health in East Cambridgeshire: reporting a housing problem
Who East Cambridgeshire District Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: eastcambs.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards serviceFree to check · About 2 minutes
Who it helps
Who Environmental Health in East Cambridgeshire helps
East Cambridgeshire District Council deals with poor conditions in rented homes through its housing standards service. It’s for private tenants. Housing association tenants are sent to their landlord.
Tell your landlord first, then contact the council. How.
Housing association tenants should report disrepair to their housing association, make a formal complaint, then escalate to the Housing Ombudsman. What to do.
From eastcambs.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. East Cambridgeshire District Council says: contact your landlord or housing association first, then phone the council if the works are not done.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
From eastcambs.gov.uk/environmental-health/safety-home/rented-…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in East Cambridgeshire
Housing association tenants should report disrepair to their housing association, make a formal complaint, then escalate to the Housing Ombudsman. Start with your housing association’s repairs and complaints process.
Housing associations in East Cambridgeshire
29 housing associations own 6,524 social homes in East Cambridgeshire. The largest:
- Sanctuary Housing repairs4,318 homes
- Cambridge Housing Society repairs554 homes
- Bromford Flagship repairs231 homes
- Clarion Housing repairs208 homes
- Amplius repairs195 homes
- Sage Homes repairs174 homes
- Accent Housing repairs137 homes
- Hastoe repairs118 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in East Cambridgeshire on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in East Cambridgeshire
In East Cambridgeshire, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in East Cambridgeshire: questions
What is the East Cambridgeshire environmental health number for housing problems?
The council’s housing standards service at East Cambridgeshire District Council is on 01353 665555 (Ask for the domestic team, Environmental Services). You can also use advice for tenants (phone) at eastcambs.gov.uk. It’s for private tenants. Housing association tenants are sent to their landlord.
Can housing association tenants in East Cambridgeshire contact environmental health?
Housing association tenants should report disrepair to their housing association, make a formal complaint, then escalate to the Housing Ombudsman.
Do I have to tell my landlord before contacting environmental health in East Cambridgeshire?
Yes. East Cambridgeshire District Council says: contact your landlord or housing association first, then phone the council if the works are not done.
Which housing associations own homes in East Cambridgeshire?
29 housing associations own 6,524 social homes in East Cambridgeshire, according to the Regulator of Social Housing (March 2025). The largest are Sanctuary Housing (4,318), Cambridge Housing Society (554), Bromford Flagship (231), Clarion Housing (208) and Amplius (195).
Is Report Repair part of East Cambridgeshire District Council?
No. Report Repair is independent and not part of East Cambridgeshire District Council. The contact details here are from East Cambridgeshire District Council’s own website.
Not in East Cambridgeshire?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in East DevonEast Devon District Council
- Environmental Health in East HampshireEast Hampshire District Council
- Environmental Health in East HertfordshireEast Hertfordshire District Council
- Environmental Health in East SuffolkEast Suffolk Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.