Independent · not part of Amplius
Amplius repairs: how to report a repair, phone numbers and timescales
How to report a repair to Amplius: the repairs phone number and emergency line, reporting a repair online, and how long Amplius has to fix it. Amplius’s own target for routine repairs is 90 calendar days.
Other names: Longhurst Group, Longhurst, Grand Union Housing Group, Grand Union
Service update. Longhurst says it is very busy at the moment and it may take longer than usual to get back to you.
By Ben Miller, housing disrepair specialistChecked 14 October 2026 · How we checkSource: longhurst-group.org.uk
Has Amplius been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Amplius’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Amplius’s emergency line is here.
How to report
Reporting a repair to Amplius
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Amplius misses its own target, complain. You may also be able to claim.
- Damp and mouldReport damp, mould or condensation with the online form on the damp and mould page, or call 0800 111 4013.
Emergency repairs
When to call Amplius straight away
Phone Amplius straight away if anything puts someone in danger or leaves your home unsafe. Weekdays 8.30am to 5pm (from 10.30am on Wednesdays): choose option 1, then 1 for emergencies or 2 for other repairs. Out of hours, call the same number for emergencies. The number is in Amplius’s repair contacts.
- 01A door or ground-floor window that won’t lock
- 02A big leak that can’t be turned off or contained
What counts as an emergency, from longhurst-group.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Amplius.
Timescales
How long Amplius has to fix it
Amplius’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Amplius’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursFixed or made safe where health, safety, security or the building is at risk. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 7 calendar days | No fixed legal limit unless it’s a hazard |
| Routine | 28 calendar days | No fixed legal limit unless it’s a hazard |
| Planned routine | 90 calendar daysRepairs that need extra planning or specialist work. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Emergency damp and mould hazards are investigated and made safe within 24 hours. Significant cases are investigated within 10 working days, with a written report within 3 working days of the inspection. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from longhurst-group.org.uk and Amplius’s damp and mould page, checked 14 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 90 calendar days ago? That’s past Amplius’s own target. You could claim compensation.
Start your claimYour options
If Amplius doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Amplius for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Amplius
This can get Amplius to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Amplius to put things right. In its recent decisions about Amplius, it ordered between £300 and £1,000 in compensation.
How to complain to AmpliusYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Amplius
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Amplius
Acknowledged within 5 working days, with a full reply aimed for within 10 working days.
- Stage 2
Ask for a review
Reviewed within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Amplius to put things right.
Amplius’s record
How Amplius performs on repairs
Aug 2026: The regulator found weaknesses in the repairs service and in keeping up with demand for damp and mould work, with repairs problems driving high and repeat complaints.
of Amplius tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Amplius in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Amplius
- Was slow to finish bathroom repairs after finding defects, leaving a household without a working upstairs bathroom for seven months amid leaks and mould.Maladministration
£1,000 ordered - Failed to treat water leaking into electrics as an emergency and took over a month to respond.Maladministration
- Was slow to deal with a safety concern about a boiler part and took 12 months over a shower adaptation it should have done in 28 days.Service failure
£300 ordered
Sources: Regulator of Social Housing judgement, 26 August 2026; Amplius tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Amplius’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Amplius repairs: questions
What is Amplius’s repairs number?
0800 111 4013. Weekdays 8.30am to 5pm (from 10.30am on Wednesdays): choose option 1, then 1 for emergencies or 2 for other repairs. Out of hours, call the same number for emergencies.
What is Amplius’s emergency or out of hours repairs number?
0800 111 4013 (Repairs line). Weekdays 8.30am to 5pm (from 10.30am on Wednesdays): choose option 1, then 1 for emergencies or 2 for other repairs. Out of hours, call the same number for emergencies.
Can I report a repair to Amplius online?
Yes, at longhurst-group.org.uk repair form. Non-emergency repairs only.
How long does Amplius have to fix a repair?
Its own targets run from 24 hours (emergency) to 90 calendar days (planned routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Amplius tenants?
Since 27 October 2025, Amplius must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Amplius’s own damp and mould commitment: Emergency damp and mould hazards are investigated and made safe within 24 hours. Significant cases are investigated within 10 working days, with a written report within 3 working days of the inspection.
How do I complain about a repair to Amplius?
Complain to Amplius first, online or by phone on 0800 111 4013. Acknowledged within 5 working days, with a full reply aimed for within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Are there any problems with Amplius’s repairs service right now?
When we last checked (5 October 2026), Amplius said: Longhurst says it is very busy at the moment and it may take longer than usual to get back to you. The other ways to report are in Amplius’s repair contacts on this page.
Can I claim compensation from Amplius?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Amplius for you. It’s free to check.
Start your claimIs Report Repair part of Amplius?
No. Report Repair is independent and not part of Amplius or any council or housing association. We show Amplius’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Amplius has to fix, by problem
Not Amplius?
Other landlords in the Midlands
- Ashfield District Council repairsCouncil
- Aspire Housing repairsHousing association
- Bassetlaw District Council repairsCouncil
- bdht repairsHousing association
- Citizen repairsHousing association
- Midland Heart repairsHousing association
- Platform Housing Group repairsHousing association
- whg repairsHousing association
Reported a repair to Amplius and still waiting?
About 2 minutes. No documents. Free to check.