Independent · not part of bdht
bdht repairs: how to report a repair, phone numbers and timescales
How to report a repair to bdht: the repairs phone numbers and emergency line, reporting a repair online, and how long bdht has to fix it.
Other names: Bromsgrove District Housing Trust
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: bdht.co.uk
Has bdht been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet bdht’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, bdht’s emergency line is here.
How to report
Reporting a repair to bdht
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If bdht misses its own target, complain. You may also be able to claim.
- TextText 83080, starting your message with the word bdht
- Emailcontactus@bdht.co.uk
- In personbdht offices, Buntsford Court, Bromsgrove
Emergency repairs
When to call bdht straight away
Phone bdht straight away if anything puts someone in danger or leaves your home unsafe. Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4pm. The same number takes emergencies out of hours. The number is in bdht’s repair contacts.
- 01Complete loss of electrics
- 02Sparking sockets or bare wires
- 03Checking electrics after a flood
- 04Burst pipe or leak that can’t be contained
- 05Main door that won’t lock or lock change needed
- 06Heating failed completely with no other heating
What counts as an emergency, from bdht.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell bdht.
Timescales
How long bdht has to fix it
bdht’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | bdht’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | Same dayYou or someone for you needs to be in for the rest of the day. | Emergency hazards: investigate and make safe within 24 hours |
| Appointed repairs | 21 working daysEveryday non-emergency repairs, including non-emergency gas repairs and larger works. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Report damp or mould on the freephone or through mybdht. bdht says Awaab’s Law, in force from 27 October 2025, sets clear deadlines for it to investigate and fix significant or emergency damp and mould hazards. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from bdht.co.uk and bdht’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If bdht doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with bdht for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to bdht
This can get bdht to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order bdht to put things right. In its recent decisions about bdht, it ordered £2,500 in compensation.
How to complain to bdhtYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to bdht
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to bdht
Acknowledged in writing within 5 working days, telling you who is investigating and when it will be finished.
- Stage 2
Ask for a review
If you’re unhappy with the response, you can ask for a review and bdht will take another, independent look.
- Then
Housing Ombudsman
Independent. It can order bdht to put things right.
bdht’s record
How bdht performs on repairs
of bdht tenants were satisfied with the repairs service in 2024/25.
Recent Housing Ombudsman decisions about bdht
- How it handled a request for a refund for damaged items and high heating costs.Maladministration
£2,500 ordered - How it handled reports of damp and mould.Service failure
Sources: bdht tenant satisfaction measures 2024/25; Housing Ombudsman decisions.
Contacts
bdht’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
bdht repairs: questions
What is bdht’s repairs number?
0800 085 0160 (Repairs line (freephone)) or 01527 557557 (Repairs line (landline)). Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4pm. The same number takes emergencies out of hours.
What is bdht’s emergency or out of hours repairs number?
0800 085 0160 (Repairs line (freephone)). Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4pm. The same number takes emergencies out of hours.
Can I report a repair to bdht online?
Yes, at mybdht.co.uk. mybdht customer portal: log in to report a repair.
How long does bdht have to fix a repair?
Its own targets run from Same day (emergency) to 21 working days (appointed repairs). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for bdht tenants?
Since 27 October 2025, bdht must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. bdht’s own damp and mould commitment: Report damp or mould on the freephone or through mybdht. bdht says Awaab’s Law, in force from 27 October 2025, sets clear deadlines for it to investigate and fix significant or emergency damp and mould hazards.
How do I complain about a repair to bdht?
Complain to bdht first, online, by email (contactus@bdht.co.uk) or by phone on 0800 085 0160. Acknowledged in writing within 5 working days, telling you who is investigating and when it will be finished. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from bdht?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with bdht for you. It’s free to check.
Start your claimIs Report Repair part of bdht?
No. Report Repair is independent and not part of bdht or any council or housing association. We show bdht’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What bdht has to fix, by problem
Not bdht?
Other landlords in the Midlands
- Amplius repairsHousing association
- Birmingham City Council repairsCouncil
- Black Country Housing Group repairsHousing association
- Bolsover District Council repairsCouncil
- Bournville Village Trust repairsHousing association
- Citizen repairsHousing association
- Midland Heart repairsHousing association
- Platform Housing Group repairsHousing association
Reported a repair to bdht and still waiting?
About 2 minutes. No documents. Free to check.