Independent · not part of Bolsover District Council
Bolsover District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Bolsover District Council: the repairs phone number, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 60 working days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: bolsover.gov.uk
Has Bolsover District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Bolsover’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Bolsover’s repair line is here.
How to report
Reporting a repair to Bolsover District Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Bolsover misses its own target, complain. You may also be able to claim.
- Emailenquiries@bolsover.gov.uk for non-emergency repairs.
- Damp and mouldOnline Damp & Mould Triage Form on the council’s Self Service site: selfservice.bolsover.gov.uk/service/Damp___Mould_Triage_Form
- In personSpeak to a customer adviser at one of the council’s contact centres.
Emergency repairs
When to call Bolsover straight away
Phone Bolsover straight away if anything puts someone in danger or leaves your home unsafe. The number is in Bolsover’s repair contacts.
- 01Immediate danger to people
- 02Risk of serious damage to the property
- 03A home that needs making secure
What counts as an emergency, from bolsover.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Bolsover.
Timescales
How long Bolsover District Council has to fix it
Bolsover’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Bolsover’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursOut of hours, the council aims to respond within 4 hours if the case meets its criteria. | Emergency hazards: investigate and make safe within 24 hours |
| Appointment | 15 working daysAppointments offered up to 15 working days ahead, usually for inside work. | No fixed legal limit unless it’s a hazard |
| Non-urgent | 30 working daysFor example minor roof repairs or plaster patching. | No fixed legal limit unless it’s a hazard |
| Routine | 60 working daysFor example gutter repairs or larger plastering jobs. | No fixed legal limit unless it’s a hazard |
| Planned work | 265 working daysGrouped work such as kitchen and boiler replacements. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from bolsover.gov.uk, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 60 working days ago? That’s past Bolsover’s own target. You could claim compensation.
Start your claimYour options
If Bolsover District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Bolsover for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days; tenancy-related complaints get a written reply.
- Stage 2
Ask for a review
Escalate within 20 working days of the stage 1 reply; you’ll get a written reply within 20 working days, which may involve a review by an Assistant Director or Director.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Bolsover’s record
How Bolsover District Council performs on repairs
Aug 2024: The regulator found some weaknesses: slow non-urgent repairs, unreliable records that led the council to class around 700 homes as non-decent, and limited performance information and learning from complaints for tenants.
of Bolsover tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 28 August 2024; Bolsover tenant satisfaction measures 2024/25.
Contacts
Bolsover District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Bolsover District Council repairs: questions
What is Bolsover District Council’s repairs number?
01246 242424. Call straight away for emergencies – don’t report them online. Also for non-emergency repairs through the contact centre.
Can I report a repair to Bolsover District Council online?
Yes, at repairsonline.bolsover.gov.uk. Housing repairs portal for non-emergency repairs, open 24/7; it guides you through the problem. Reports are only looked at in working hours.
How long does Bolsover District Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 265 working days (planned work). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Bolsover District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Bolsover District Council?
Complain to the council first, online, by email (enquiries@bolsover.gov.uk) or by phone on 01246 242424. Acknowledged within 5 working days, with a reply within 10 working days; tenancy-related complaints get a written reply. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Bolsover District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Bolsover District Council for you. It’s free to check.
Start your claimIs Report Repair part of Bolsover District Council?
No. Report Repair is independent and not part of Bolsover District Council or any council or housing association. We show Bolsover’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Bolsover?
Other landlords in the Midlands
- Birmingham City Council repairsCouncil
- Bournville Village Trust repairsHousing association
- Broxtowe Borough Council repairsCouncil
- Cannock Chase District Council repairsCouncil
- Charnwood Borough Council repairsCouncil
- City of Wolverhampton Council repairsCouncil
- Nottingham City Council repairsCouncil
- Sandwell Council repairsCouncil
Reported a repair to Bolsover District Council and still waiting?
About 2 minutes. No documents. Free to check.