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City of Wolverhampton Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to City of Wolverhampton Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 20 working days.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: wolverhamptonhomes.org.uk
Has City of Wolverhampton Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Wolverhampton’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Wolverhampton’s emergency line is here.
How to report
Reporting a repair to City of Wolverhampton Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Wolverhampton misses its own target, complain. You may also be able to claim.
- WebchatReport emergency repairs day or night, all year round, by webchat on wolverhamptonhomes.org.uk.
- Contact formhttps://www.wolverhamptonhomes.org.uk/contact-us/get-in-touch/contact-us-form/
Emergency repairs
When to call Wolverhampton straight away
Phone Wolverhampton straight away if anything puts someone in danger or leaves your home unsafe. Emergency repairs after 5pm, at weekends and on bank holidays. The number is in Wolverhampton’s repair contacts.
- 01Gas leaks or blocked boiler or fire flues
- 02No heating or hot water between 31 October and 1 May
- 03Burst pipes or leaks you can’t contain
- 04No electricity at all
- 05Unsafe electrics
- 06Blocked or leaking drains or soil stacks
- 07Your only toilet is not working
- 08Windows, doors or locks that leave your home insecure
What counts as an emergency, from wolverhamptonhomes.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Wolverhampton.
Timescales
How long City of Wolverhampton Council has to fix it
Wolverhampton’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Wolverhampton’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursSometimes sooner. | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 20 working daysAt a time to suit you. | No fixed legal limit unless it’s a hazard |
| Programmed | 90 days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Emergency damp and mould hazards investigated and acted on within 24 hours. For significant hazards, a written summary within 3 working days of the investigation and safety work started within 5 working days; other work must start within 12 weeks. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from wolverhamptonhomes.org.uk and Wolverhampton’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Wolverhampton’s own target. You could claim compensation.
Start your claimYour options
If City of Wolverhampton Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Wolverhampton for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Wolverhampton, it ordered between £600 and £1,400 in compensation.
How to complain to WolverhamptonYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full written reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a final written reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Wolverhampton’s record
How City of Wolverhampton Council performs on repairs
Jan 2026: The regulator found it met legal safety requirements and completed most repairs on time, but only around 40% of homes had an internal stock condition survey in the last five years and its data and record-keeping needed improvement.
of Wolverhampton tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Wolverhampton in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about City of Wolverhampton Council
- How it handled repairs to the kitchen wall.Maladministration
£600 ordered - How it handled reports of: pests in the property and associated repairs; uneven paving stones and the quality of repairs.Maladministration
£1,400 ordered
Sources: Regulator of Social Housing judgement, 28 January 2026; Wolverhampton tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
City of Wolverhampton Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
City of Wolverhampton Council repairs: questions
What is City of Wolverhampton Council’s repairs number?
01902 556789 (Repairs line) or 01902 552999 (Out of hours). Homes Direct: Monday to Thursday 9am to 5pm, Friday 9am to 4:30pm.
What is City of Wolverhampton Council’s emergency or out of hours repairs number?
01902 552999 (Out of hours · emergencies). Emergency repairs after 5pm, at weekends and on bank holidays.
Can I report a repair to City of Wolverhampton Council online?
Yes, at wolverhamptonhomes.org.uk (My Account). Report repairs online through My Account. You need to log in.
How long does City of Wolverhampton Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 90 days (programmed). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for City of Wolverhampton Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Wolverhampton’s own damp and mould commitment: Emergency damp and mould hazards investigated and acted on within 24 hours. For significant hazards, a written summary within 3 working days of the investigation and safety work started within 5 working days; other work must start within 12 weeks.
How do I complain about a repair to City of Wolverhampton Council?
Complain to the council first, online or by phone on 01902 556789. Acknowledged within 5 working days, with a full written reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from City of Wolverhampton Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with City of Wolverhampton Council for you. It’s free to check.
Start your claimIs Report Repair part of City of Wolverhampton Council?
No. Report Repair is independent and not part of City of Wolverhampton Council or any council or housing association. We show Wolverhampton’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Wolverhampton?
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Reported a repair to City of Wolverhampton Council and still waiting?
About 2 minutes. No documents. Free to check.