Independent · not part of Leicester City Council
Leicester City Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Leicester City Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 10 working days.
Other names: LCC Housing
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: leicester.gov.uk
Has Leicester City Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Leicester’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Leicester’s emergency line is here.
How to report
Reporting a repair to Leicester City Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Leicester misses its own target, complain. You may also be able to claim.
- Communal and leaseholder repairsReport repairs to shared areas, or as a leaseholder, through the council’s My Account: https://myaccount.service.leicester.gov.uk/w/webpage/request?service=request_a_new_housing_repair
- Damp and mouldReport damp or mould online through Housing Online.
Emergency repairs
When to call Leicester straight away
Phone Leicester straight away if anything puts someone in danger or leaves your home unsafe. For all repairs, open 24 hours for emergencies. Other calls: Monday to Thursday 8.30am to 4.30pm, Friday 8.30am to 4pm. The number is in Leicester’s repair contacts.
- 01Electrical faults that are immediately dangerous
- 02Total loss of electricity to your home
- 03Uncontrollable water leaks damaging the building
- 04No heating and hot water between October and March
- 05Structural damage that puts people at immediate risk
- 06Being trapped in a lift
What counts as an emergency, from leicester.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Leicester.
Timescales
How long Leicester City Council has to fix it
Leicester’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Leicester’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency (priority 1) | 24 hours | Emergency hazards: investigate and make safe within 24 hours |
| Routine (priority 2) | 10 working days | No fixed legal limit unless it’s a hazard |
| Programmed (priority 3) | 8 weeks to 12 monthsSurveyed within 10 working days, then completed within 8 weeks to 12 months. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Visits high-priority damp and mould cases within 24 working hours and less urgent cases within 10 days. Checks back within 6 weeks of the work being finished. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from leicester.gov.uk and Leicester’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 10 working days ago? That’s past Leicester’s own target. You could claim compensation.
Start your claimYour options
If Leicester City Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Leicester for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Leicester, it ordered £300 in compensation.
How to complain to LeicesterYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply aimed for within 10 working days.
- Stage 2
Ask for a review
A reply aimed for within 20 working days. Ask for stage 2 within 28 days of the stage 1 reply.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Leicester’s record
How Leicester City Council performs on repairs
Jul 2025: The regulator found serious failings: around 70% of homes had not had an electrical safety test, the last full stock condition survey was from 2009, the repairs service had weaknesses including overdue repairs and damp and mould, and there was limited evidence complaints were handled fairly.
of Leicester tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Leicester in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Leicester City Council
- How it handled lift repairs.Maladministration
£300 ordered
Sources: Regulator of Social Housing judgement, 30 July 2025; Leicester tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Leicester City Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Leicester City Council repairs: questions
What is Leicester City Council’s repairs number?
0116 454 1007. For all repairs, open 24 hours for emergencies. Other calls: Monday to Thursday 8.30am to 4.30pm, Friday 8.30am to 4pm.
What is Leicester City Council’s emergency or out of hours repairs number?
0116 454 1007 (Housing line · repairs). For all repairs, open 24 hours for emergencies. Other calls: Monday to Thursday 8.30am to 4.30pm, Friday 8.30am to 4pm.
Can I report a repair to Leicester City Council online?
Yes, at housingportal.leicester.gov.uk. Report repairs inside your council home through Housing Online. You need a Housing Online account.
How long does Leicester City Council have to fix a repair?
Its own targets run from 24 hours (emergency (priority 1)) to 8 weeks to 12 months (programmed (priority 3)). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Leicester City Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Leicester’s own damp and mould commitment: Visits high-priority damp and mould cases within 24 working hours and less urgent cases within 10 days. Checks back within 6 weeks of the work being finished.
How do I complain about a repair to Leicester City Council?
Complain to the council first, online or by phone on 0116 454 1000. Acknowledged within 5 working days, with a reply aimed for within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Leicester City Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Leicester City Council for you. It’s free to check.
Start your claimIs Report Repair part of Leicester City Council?
No. Report Repair is independent and not part of Leicester City Council or any council or housing association. We show Leicester’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Leicester?
Other landlords in the Midlands
- Birmingham City Council repairsCouncil
- City of Wolverhampton Council repairsCouncil
- Mansfield District Council repairsCouncil
- Melton Borough Council repairsCouncil
- Midland Heart repairsHousing association
- Nehemiah Housing repairsHousing association
- Nottingham City Council repairsCouncil
- Sandwell Council repairsCouncil
Reported a repair to Leicester City Council and still waiting?
About 2 minutes. No documents. Free to check.