Independent · not part of Mansfield District Council
Mansfield District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Mansfield District Council: the repairs phone numbers and emergency line, and how long the council has to fix it. The council’s own target for routine repairs is 20 working days.
Other names: MDC Housing
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: mansfield.gov.uk
Has Mansfield District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Mansfield’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Mansfield’s emergency line is here.
How to report
Reporting a repair to Mansfield District Council
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Mansfield misses its own target, complain. You may also be able to claim.
- EmailMDC@mansfield.gov.uk — for non-emergency repairs.
- In personAt the Civic Centre, Chesterfield Road South, Mansfield NG19 7BH.
Emergency repairs
When to call Mansfield straight away
Phone Mansfield straight away if anything puts someone in danger or leaves your home unsafe. Emergencies only, 5pm to 8.30am Monday to Thursday, 4.30pm to 8.30am Friday and at weekends. The number is in Mansfield’s repair contacts.
- 01Gas leaks
- 02Water leaks that can’t be controlled
- 03Loss of heating in winter
- 04Serious electrical faults
- 05Anything that affects your safety, security or health, or could cause serious damage
What counts as an emergency, from mansfield.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Mansfield.
Timescales
How long Mansfield District Council has to fix it
Mansfield’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Mansfield’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAttend within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 72 hoursAttend within 72 hours, e.g. a minor roof leak or partial loss of heating. | No fixed legal limit unless it’s a hazard |
| Routine | 20 working daysComplete within 20 working days. | No fixed legal limit unless it’s a hazard |
| Batched works | 15 weeksExternal work with no safety risk, done in a 15-week programme. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Targets under Awaab’s Law: emergency damp and mould cases investigated and made safe within 24 hours; other potentially significant cases investigated within 10 working days, with a written summary within 3 working days and safety work within 5 working days. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from mansfield.gov.uk and Mansfield’s damp and mould page, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Mansfield’s own target. You could claim compensation.
Start your claimYour options
If Mansfield District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Mansfield for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
A full reply aimed for within 10 working days of receiving your complaint.
- Stage 2
Ask for a review
A reply aimed for within 20 working days of your request to escalate.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Mansfield’s record
How Mansfield District Council performs on repairs
Feb 2025: The regulator found condition records for only about half of homes, slow non-urgent repairs, and weaknesses in complaint handling, tenant engagement and tackling anti-social behaviour.
of Mansfield tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 26 February 2025; Mansfield tenant satisfaction measures 2024/25.
Contacts
Mansfield District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Mansfield District Council repairs: questions
What is Mansfield District Council’s repairs number?
01623 463463 (Repairs line) or 01623 463050 (Out of hours). Select option 1. Office hours: 8.30am to 5pm Monday to Thursday, 8.30am to 4.30pm Friday.
What is Mansfield District Council’s emergency or out of hours repairs number?
01623 463050 (Out of hours · emergencies). Emergencies only, 5pm to 8.30am Monday to Thursday, 4.30pm to 8.30am Friday and at weekends.
How long does Mansfield District Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 15 weeks (batched works). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Mansfield District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Mansfield’s own damp and mould commitment: Targets under Awaab’s Law: emergency damp and mould cases investigated and made safe within 24 hours; other potentially significant cases investigated within 10 working days, with a written summary within 3 working days and safety work within 5 working days.
How do I complain about a repair to Mansfield District Council?
Complain to the council first, online, by email (mdc@mansfield.gov.uk) or by phone on 01623 463463. A full reply aimed for within 10 working days of receiving your complaint. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Mansfield District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Mansfield District Council for you. It’s free to check.
Start your claimIs Report Repair part of Mansfield District Council?
No. Report Repair is independent and not part of Mansfield District Council or any council or housing association. We show Mansfield’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Mansfield?
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Reported a repair to Mansfield District Council and still waiting?
About 2 minutes. No documents. Free to check.