Independent · not part of Nehemiah Housing
Nehemiah Housing repairs: how to report a repair, phone numbers and timescales
How to report a repair to Nehemiah Housing: the repairs phone numbers and emergency line, and how long Nehemiah has to fix it. Nehemiah’s own target for routine repairs is 14 working days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: nehemiah.co.uk
Has Nehemiah Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Nehemiah’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Nehemiah’s emergency line is here.
How to report
Reporting a repair to Nehemiah Housing
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Nehemiah misses its own target, complain. You may also be able to claim.
- Repair questionsProperty Services Team for questions about who is responsible for a repair: 0121 358 0966 or contact@nehemiah.co.uk (repairs themselves must be reported on the repairs line)
Emergency repairs
When to call Nehemiah straight away
Phone Nehemiah straight away if anything puts someone in danger or leaves your home unsafe. Freephone from a landline. The same number takes out of hours and emergency repairs. The number is in Nehemiah’s repair contacts.
- 01Major water leak affecting more than one home
- 02No water or no power
- 03Roof leaks or major plumbing leaks
- 04Hanging guttering or chimney
- 05Broken windows
- 06Dangerous wall or fencing
- 07Blocked toilet
- 08Missing manhole cover
What counts as an emergency, from nehemiah.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Nehemiah.
Timescales
How long Nehemiah Housing has to fix it
Nehemiah’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Nehemiah’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Critical | 2 hoursMade safe within 2 hours, fully repaired within 2 working days. | No fixed legal limit unless it’s a hazard |
| Emergency | 4 hoursMade safe within 4 hours, fully repaired within 2 working days. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working days | No fixed legal limit unless it’s a hazard |
| Routine | 14 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Says it already meets Awaab’s Law timescales. Report damp or mould on the repairs line and it will visit to find the cause, remove the mould and plan to stop it coming back. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from nehemiah.co.uk and Nehemiah’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 14 working days ago? That’s past Nehemiah’s own target. You could claim compensation.
Start your claimYour options
If Nehemiah Housing doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Nehemiah for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Nehemiah
This can get Nehemiah to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Nehemiah to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Nehemiah
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Nehemiah
Acknowledged within 5 working days, with a reply normally within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply normally within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Nehemiah to put things right.
Nehemiah’s record
How Nehemiah Housing performs on repairs
Jul 2025: The regulator found some weaknesses, mainly in how it records the condition of its homes and in understanding tenants’ diverse needs, though repairs, safety checks and complaint handling were found to be working.
of Nehemiah tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 30 July 2025; Nehemiah tenant satisfaction measures 2024/25.
Contacts
Nehemiah Housing’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Nehemiah Housing repairs: questions
What is Nehemiah Housing’s repairs number?
0800 849 1400 (Repairs line (freephone)) or 0303 030 1000 (Repairs line from a mobile). Freephone from a landline. The same number takes out of hours and emergency repairs.
What is Nehemiah Housing’s emergency or out of hours repairs number?
0800 849 1400 (Repairs line (freephone)). Freephone from a landline. The same number takes out of hours and emergency repairs.
How long does Nehemiah Housing have to fix a repair?
Its own targets run from 2 hours (critical) to 14 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Nehemiah Housing tenants?
Since 27 October 2025, Nehemiah must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Nehemiah’s own damp and mould commitment: Says it already meets Awaab’s Law timescales. Report damp or mould on the repairs line and it will visit to find the cause, remove the mould and plan to stop it coming back.
How do I complain about a repair to Nehemiah Housing?
Complain to Nehemiah first, online, by email (complaints@nehemiah.co.uk) or by phone on 0121 358 0966. Acknowledged within 5 working days, with a reply normally within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Nehemiah Housing?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Nehemiah Housing for you. It’s free to check.
Start your claimIs Report Repair part of Nehemiah Housing?
No. Report Repair is independent and not part of Nehemiah Housing or any council or housing association. We show Nehemiah’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Nehemiah has to fix, by problem
Not Nehemiah?
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Reported a repair to Nehemiah Housing and still waiting?
About 2 minutes. No documents. Free to check.