Independent · not part of North East Derbyshire District Council
North East Derbyshire District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to North East Derbyshire District Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 45 working days.
Other names: Rykneld Homes, Rykneld Homes Ltd
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkSource: rykneldhomes.org.uk
Has North East Derbyshire District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet North East Derbyshire’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, North East Derbyshire’s emergency line is here.
How to report
Reporting a repair to North East Derbyshire District Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If North East Derbyshire misses its own target, complain. You may also be able to claim.
- Emailcontactus@rykneldhomes.org.uk
- Damp and mould formOnline form on Rykneld’s damp and mould page, checked during office hours. Phone 0800 012 1621 to report damp and mould as a health and safety issue.
Emergency repairs
When to call North East Derbyshire straight away
Phone North East Derbyshire straight away if anything puts someone in danger or leaves your home unsafe. Free number for emergency repairs. After 4pm, at weekends and on bank holidays calls go to the out-of-hours emergency service. Also use it after 3pm for damp, mould and other health and safety problems. The number is in North East Derbyshire’s repair contacts.
- 01Gas leak, or suspected gas leak
- 02Carbon monoxide alarm sounding
- 03Burst pipe or fast leak from a tank, cylinder or boiler
- 04Outside door or window that can’t be secured
- 05Blocked, leaking or not flushing toilet, if it’s your only one
- 06No heating or hot water between 31 October and 1 May
- 07No electricity, or unsafe wiring, sockets or fittings
- 08Blocked or leaking drain or soil pipe
What counts as an emergency, from rykneldhomes.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell North East Derbyshire.
Timescales
How long North East Derbyshire District Council has to fix it
North East Derbyshire’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | North East Derbyshire’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursSame-day response; out of hours the emergency is at least made safe. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working days | No fixed legal limit unless it’s a hazard |
| Routine | 45 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Rykneld follows Awaab’s Law: emergency hazards are investigated and made safe within 24 hours, significant hazards investigated within 10 working days with a written summary within 3 working days, and safety work done within 5 working days of the investigation. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from rykneldhomes.org.uk and North East Derbyshire’s damp and mould page, checked 7 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 45 working days ago? That’s past North East Derbyshire’s own target. You could claim compensation.
Start your claimYour options
If North East Derbyshire District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with North East Derbyshire for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply from a Head of Service within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
North East Derbyshire’s record
How North East Derbyshire District Council performs on repairs
Oct 2025: The regulator upgraded the council from C2 to C1 after it improved its records on the condition of most of its homes and became more open about learning from complaints.
of North East Derbyshire tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 29 October 2025; North East Derbyshire tenant satisfaction measures 2024/25.
Contacts
North East Derbyshire District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
North East Derbyshire District Council repairs: questions
What is North East Derbyshire District Council’s repairs number?
01246 217670 (Repairs line (Rykneld Homes)) or 0800 012 1621 (Emergencies). Monday to Friday, 8am to 4pm, for routine and urgent repairs.
What is North East Derbyshire District Council’s emergency or out of hours repairs number?
0800 012 1621 (Emergencies · 24 hours). Free number for emergency repairs. After 4pm, at weekends and on bank holidays calls go to the out-of-hours emergency service. Also use it after 3pm for damp, mould and other health and safety problems.
Can I report a repair to North East Derbyshire District Council online?
Yes, at rykneldhomes.org.uk/your-home/repairs/report-a-repair. Online form for routine repairs only, checked during office hours. Phone for emergencies.
How long does North East Derbyshire District Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 45 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for North East Derbyshire District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. North East Derbyshire’s own damp and mould commitment: Rykneld follows Awaab’s Law: emergency hazards are investigated and made safe within 24 hours, significant hazards investigated within 10 working days with a written summary within 3 working days, and safety work done within 5 working days of the investigation.
How do I complain about a repair to North East Derbyshire District Council?
Complain to the council first, online, by email (complaints@rykneldhomes.org.uk) or by phone on 01246 217670. Acknowledged within 5 working days, with a reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from North East Derbyshire District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with North East Derbyshire District Council for you. It’s free to check.
Start your claimIs Report Repair part of North East Derbyshire District Council?
No. Report Repair is independent and not part of North East Derbyshire District Council or any council or housing association. We show North East Derbyshire’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not North East Derbyshire?
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Reported a repair to North East Derbyshire District Council and still waiting?
About 2 minutes. No documents. Free to check.