Independent · not part of North Warwickshire Borough Council
North Warwickshire Borough Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to North Warwickshire Borough Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 28 days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: northwarks.gov.uk
Has North Warwickshire Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet North Warwickshire’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, North Warwickshire’s emergency line is here.
How to report
Reporting a repair to North Warwickshire Borough Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If North Warwickshire misses its own target, complain. You may also be able to claim.
- Emailcustomerservices@northwarks.gov.uk
Emergency repairs
When to call North Warwickshire straight away
Phone North Warwickshire straight away if anything puts someone in danger or leaves your home unsafe. Emergency repairs only, such as a burst pipe or a dangerous electrical fault, outside office hours and on bank holidays. The number is in North Warwickshire’s repair contacts.
- 01Fire damage
- 02Dangerous electrical faults
- 03Serious burst water pipes
- 04Gas leaks
- 05Blocked toilet when it is the only one
- 06No heating in cold weather with no other heating available
- 07Severe roof leaks
- 08Loss of the only water supply
What counts as an emergency, from northwarks.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell North Warwickshire.
Timescales
How long North Warwickshire Borough Council has to fix it
North Warwickshire’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | North Warwickshire’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAttend to make safe or restore a basic service. | Emergency hazards: investigate and make safe within 24 hours |
| Normal | 28 daysNon-urgent repairs such as minor heating faults, kitchen and bathroom fittings, small plastering jobs and fences. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | If you report damp or mould, the council will arrange an inspection to find the cause within 10 working days, then work with you to put it right. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from northwarks.gov.uk, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past North Warwickshire’s own target. You could claim compensation.
Start your claimYour options
If North Warwickshire Borough Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with North Warwickshire for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 2 working days, with a full reply or update within 10 working days.
- Stage 2
Ask for a review
A senior officer contacts you within 2 working days, with a full reply or update within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
North Warwickshire’s record
How North Warwickshire Borough Council performs on repairs
of North Warwickshire tenants were satisfied with the repairs service in 2024/25.
Sources: North Warwickshire tenant satisfaction measures 2024/25.
Contacts
North Warwickshire Borough Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
North Warwickshire Borough Council repairs: questions
What is North Warwickshire Borough Council’s repairs number?
01827 715341 (Repairs line) or 0300 303 5575 (Out of hours). Office hours 8.30am to 5pm, Monday to Friday.
What is North Warwickshire Borough Council’s emergency or out of hours repairs number?
0300 303 5575 (Out of hours · emergencies). Emergency repairs only, such as a burst pipe or a dangerous electrical fault, outside office hours and on bank holidays.
Can I report a repair to North Warwickshire Borough Council online?
Yes, at nwarks-ss.achieveservice.com. The council’s online contact form, linked as ‘Report a repair’. Not for emergencies.
How long does North Warwickshire Borough Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 28 days (normal). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for North Warwickshire Borough Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. North Warwickshire’s own damp and mould commitment: If you report damp or mould, the council will arrange an inspection to find the cause within 10 working days, then work with you to put it right.
How do I complain about a repair to North Warwickshire Borough Council?
Complain to the council first, online, by email (complaintsandcompliments@northwarks.gov.uk) or by phone on 01827 715341. Acknowledged within 2 working days, with a full reply or update within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from North Warwickshire Borough Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with North Warwickshire Borough Council for you. It’s free to check.
Start your claimIs Report Repair part of North Warwickshire Borough Council?
No. Report Repair is independent and not part of North Warwickshire Borough Council or any council or housing association. We show North Warwickshire’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not North Warwickshire?
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Reported a repair to North Warwickshire Borough Council and still waiting?
About 2 minutes. No documents. Free to check.