Independent · not part of Nuneaton and Bedworth Borough Council
Nuneaton and Bedworth Borough Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Nuneaton and Bedworth Borough Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: nuneatonandbedworth.gov.uk
Has Nuneaton and Bedworth Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Nuneaton and Bedworth’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Nuneaton and Bedworth’s emergency line is here.
How to report
Reporting a repair to Nuneaton and Bedworth Borough Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Nuneaton and Bedworth misses its own target, complain. You may also be able to claim.
- Emailrepairs@nuneatonandbedworth.gov.uk
Emergency repairs
When to call Nuneaton and Bedworth straight away
Phone Nuneaton and Bedworth straight away if anything puts someone in danger or leaves your home unsafe. Emergency repairs only, after 5pm, at weekends and on bank holidays. Calls from withheld or blocked numbers aren’t accepted. The number is in Nuneaton and Bedworth’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Nuneaton and Bedworth.
Timescales
How long Nuneaton and Bedworth Borough Council has to fix it
Nuneaton and Bedworth doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.
| Type of repair | Nuneaton and Bedworth’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | Council staff and contractors check for signs of damp and mould whenever they work in a home and report any concerns to the repairs team for the tenant. Report damp and mould to the repairs team on 024 7637 6344. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Nuneaton and Bedworth’s damp and mould commitment, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Nuneaton and Bedworth Borough Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Nuneaton and Bedworth for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Nuneaton and Bedworth’s record
How Nuneaton and Bedworth Borough Council performs on repairs
Sep 2026: The regulator’s first inspection found serious failings, particularly in repairs and parts of health and safety, plus the council not telling the regulator about material issues in time, with weaknesses in complaint handling.
of Nuneaton and Bedworth tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 30 September 2026; Nuneaton and Bedworth tenant satisfaction measures 2024/25.
Contacts
Nuneaton and Bedworth Borough Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Nuneaton and Bedworth Borough Council repairs: questions
What is Nuneaton and Bedworth Borough Council’s repairs number?
024 7637 6344 (Repairs team) or 024 7637 6999 (Out of hours). For reporting repairs during working hours.
What is Nuneaton and Bedworth Borough Council’s emergency or out of hours repairs number?
024 7637 6999 (Out of hours · emergencies). Emergency repairs only, after 5pm, at weekends and on bank holidays. Calls from withheld or blocked numbers aren’t accepted.
Can I report a repair to Nuneaton and Bedworth Borough Council online?
Yes, at nuneatonandbedworth.gov.uk/repairs. Use the ‘Request a housing repair’ online form linked from this page.
What does Awaab’s Law mean for Nuneaton and Bedworth Borough Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Nuneaton and Bedworth’s own damp and mould commitment: Council staff and contractors check for signs of damp and mould whenever they work in a home and report any concerns to the repairs team for the tenant. Report damp and mould to the repairs team on 024 7637 6344.
How do I complain about a repair to Nuneaton and Bedworth Borough Council?
Complain to the council first, online, by email (customer.services@nuneatonandbedworth.gov.uk) or by phone on 024 7637 6376. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Nuneaton and Bedworth Borough Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Nuneaton and Bedworth Borough Council for you. It’s free to check.
Start your claimIs Report Repair part of Nuneaton and Bedworth Borough Council?
No. Report Repair is independent and not part of Nuneaton and Bedworth Borough Council or any council or housing association. We show Nuneaton and Bedworth’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Nuneaton and Bedworth?
Other landlords in the Midlands
- Birmingham City Council repairsCouncil
- City of Wolverhampton Council repairsCouncil
- Nottingham City Council repairsCouncil
- Oadby and Wigston Borough Council repairsCouncil
- Pioneer Group repairsHousing association
- Platform Housing Group repairsHousing association
- Redditch Borough Council repairsCouncil
- Sandwell Council repairsCouncil
Reported a repair to Nuneaton and Bedworth Borough Council and still waiting?
About 2 minutes. No documents. Free to check.