Independent · not part of Oadby and Wigston Borough Council
Oadby and Wigston Borough Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Oadby and Wigston Borough Council: the repairs phone numbers and emergency line, and how long the council has to fix it.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: oadby-wigston.gov.uk
Has Oadby and Wigston Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Oadby and Wigston’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Oadby and Wigston’s emergency line is here.
How to report
Reporting a repair to Oadby and Wigston Borough Council
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Oadby and Wigston misses its own target, complain. You may also be able to claim.
- Emailrepairsadmin@oadby-wigston.gov.uk
Emergency repairs
When to call Oadby and Wigston straight away
Phone Oadby and Wigston straight away if anything puts someone in danger or leaves your home unsafe. Emergency repairs outside office hours. Run by Harborough District Council for Oadby and Wigston. The number is in Oadby and Wigston’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Oadby and Wigston.
Timescales
How long Oadby and Wigston Borough Council has to fix it
Oadby and Wigston doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.
| Type of repair | Oadby and Wigston’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | Damp and mould investigated within 10 working days of being reported and made safe within 5 working days after that, with a written summary within 3 working days of the investigation. Emergency hazards made safe within 24 hours. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Oadby and Wigston’s damp and mould commitment, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Oadby and Wigston Borough Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Oadby and Wigston for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to Oadby and WigstonYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full written reply normally within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days and reviewed by a senior officer, with a final reply normally within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Oadby and Wigston’s record
How Oadby and Wigston Borough Council performs on repairs
of Oadby and Wigston tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Oadby and Wigston in 2024/25 were maladministration.
Sources: Oadby and Wigston tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Oadby and Wigston Borough Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Oadby and Wigston Borough Council repairs: questions
What is Oadby and Wigston Borough Council’s repairs number?
0116 288 8961 (Repairs line) or 0800 083 9695 (Out of hours). Office hours: Monday, Tuesday and Thursday 8:45am to 4:45pm, Wednesday 9:30am to 4:45pm, Friday 8:45am to 4:15pm. Choose the repairs option to be put through to the council’s contractor, GAP.
What is Oadby and Wigston Borough Council’s emergency or out of hours repairs number?
0800 083 9695 (Out of hours · emergencies). Emergency repairs outside office hours. Run by Harborough District Council for Oadby and Wigston.
What does Awaab’s Law mean for Oadby and Wigston Borough Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Oadby and Wigston’s own damp and mould commitment: Damp and mould investigated within 10 working days of being reported and made safe within 5 working days after that, with a written summary within 3 working days of the investigation. Emergency hazards made safe within 24 hours.
How do I complain about a repair to Oadby and Wigston Borough Council?
Complain to the council first, online, by email (csc@oadby-wigston.gov.uk) or by phone on 0116 288 8961. Acknowledged within 5 working days, with a full written reply normally within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Oadby and Wigston Borough Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Oadby and Wigston Borough Council for you. It’s free to check.
Start your claimIs Report Repair part of Oadby and Wigston Borough Council?
No. Report Repair is independent and not part of Oadby and Wigston Borough Council or any council or housing association. We show Oadby and Wigston’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Oadby and Wigston?
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Reported a repair to Oadby and Wigston Borough Council and still waiting?
About 2 minutes. No documents. Free to check.