Independent · not part of Redditch Borough Council
Redditch Borough Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Redditch Borough Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: redditchbc.gov.uk
Has Redditch Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Redditch’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Redditch’s emergency line is here.
How to report
Reporting a repair to Redditch Borough Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Redditch misses its own target, complain. You may also be able to claim.
- Gas repair formSeparate online form for heating and hot water repairs.
- Emailrm.xgates@redditchbc.gov.uk (Housing Repairs team)
Emergency repairs
When to call Redditch straight away
Phone Redditch straight away if anything puts someone in danger or leaves your home unsafe. For emergency repairs outside normal office hours. The number is in Redditch’s repair contacts.
- 01Boiler breakdown leaving you with no heating or hot water
- 02Loss of electrics or faulty cooker switches
- 03No mains water, sewage leaks or blocked, overflowing drains
- 04Toilet not working
- 05Structural damage that makes the home unsafe
- 06Front or back door that can’t be secured
- 07Faults with fire alarms or emergency lighting in flats and communal areas
- 08Lift breakdowns
What counts as an emergency, from redditchbc.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Redditch.
Timescales
How long Redditch Borough Council has to fix it
Redditch’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Redditch’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursRisks to safety, security or health, such as gas escapes, exposed live wires, severe leaks or major drainage problems. May be a temporary repair first. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working daysRepairs needed quickly to prevent more damage, such as minor leaks or electrical repairs. | No fixed legal limit unless it’s a hazard |
| Non-urgent | 20 working daysRepairs not causing serious problems, such as small areas of plastering, guttering or adjusting windows. | No fixed legal limit unless it’s a hazard |
| Planned maintenance | 60 working daysLarger jobs grouped into a programme, such as major plastering or large areas of fencing. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from redditchbc.gov.uk, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Redditch Borough Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Redditch for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to RedditchYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a written reply aimed for within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days and reviewed by a manager not involved before, with a written reply aimed for within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Redditch’s record
How Redditch Borough Council performs on repairs
Jul 2025: The regulator found serious failings, including almost 3,000 overdue repairs, missed repair targets, around 2,900 overdue fire safety actions and too few chances for tenants to scrutinise the council.
of Redditch tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Redditch in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 30 July 2025; Redditch tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Redditch Borough Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Redditch Borough Council repairs: questions
What is Redditch Borough Council’s repairs number?
01527 534074 (Repairs line) or 01527 67666 (Out of hours). Monday, Tuesday, Thursday and Friday 9am to 5pm; Wednesday 9am to 4pm.
What is Redditch Borough Council’s emergency or out of hours repairs number?
01527 67666 (Out of hours · emergencies). For emergency repairs outside normal office hours.
Can I report a repair to Redditch Borough Council online?
Yes, at redditchbc.gov.uk – report a non-gas repair. Online form for non-gas repairs; you can add photos. No account needed.
How long does Redditch Borough Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 60 working days (planned maintenance). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Redditch Borough Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Redditch Borough Council?
Complain to the council first, online, by email (housingcomplaints@redditchbc.gov.uk) or by phone on 01527 64252. Acknowledged within 5 working days, with a written reply aimed for within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Redditch Borough Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Redditch Borough Council for you. It’s free to check.
Start your claimIs Report Repair part of Redditch Borough Council?
No. Report Repair is independent and not part of Redditch Borough Council or any council or housing association. We show Redditch’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Redditch?
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Reported a repair to Redditch Borough Council and still waiting?
About 2 minutes. No documents. Free to check.