Independent · not part of Nottingham Community Housing Association
Nottingham Community Housing Association repairs: how to report a repair, phone numbers and timescales
How to report a repair to Nottingham Community Housing Association: the repairs phone number and emergency line, reporting a repair online, and how long NCHA has to fix it. NCHA’s own target for routine repairs is 60 calendar days.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: ncha.org.uk
Has Nottingham Community Housing Association been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet NCHA’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, NCHA’s emergency line is here.
How to report
Reporting a repair to Nottingham Community Housing Association
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If NCHA misses its own target, complain. You may also be able to claim.
- My NCHA accountReport a repair through your online account at my.ncha.org.uk (register with your tenancy reference number).
- Emailrepairs@ncha.org.uk
Emergency repairs
When to call NCHA straight away
Phone NCHA straight away if anything puts someone in danger or leaves your home unsafe. Open 24 hours a day, 7 days a week. Always ring for emergencies or significant damp and mould. The number is in NCHA’s repair contacts.
- 01Burst pipes or flooding
- 02Total loss of electricity
- 03No heating or hot water
- 04Damp or mould that puts you at immediate risk
- 05A blocked drain, or a blocked toilet if it’s your only one
- 06Doors or windows that leave your home insecure
- 07Structural or fire damage
- 08A passenger lift that isn’t working
What counts as an emergency, from ncha.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell NCHA.
Timescales
How long Nottingham Community Housing Association has to fix it
NCHA’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | NCHA’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAim to attend within 24 hours of the report. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 6 working daysAim to attend. | No fixed legal limit unless it’s a hazard |
| Routine | 28 calendar daysAim to attend. | No fixed legal limit unless it’s a hazard |
| Non-routine | 60 calendar daysAim to attend. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Damp and mould that puts you at immediate risk is treated as an emergency (24 hours). Other significant hazards are investigated within 10 working days, made safe within 5 working days and the work completed within 12 weeks. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from ncha.org.uk, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 60 calendar days ago? That’s past NCHA’s own target. You could claim compensation.
Start your claimYour options
If Nottingham Community Housing Association doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with NCHA for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to NCHA
This can get NCHA to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order NCHA to put things right. In its recent decisions about NCHA, it ordered £75 in compensation.
How to complain to NCHAYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to NCHA
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to NCHA
Acknowledged within 5 working days, with a full reply within 10 working days (this can be extended by up to 10 more working days).
- Stage 2
Ask for a review
A senior manager reviews how your complaint was investigated.
- Then
Housing Ombudsman
Independent. It can order NCHA to put things right.
NCHA’s record
How Nottingham Community Housing Association performs on repairs
Jan 2026: The regulator found NCHA is delivering the consumer standards, with good health and safety systems, accurate records of the condition of its homes and an effective repairs service.
of NCHA tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about NCHA in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Nottingham Community Housing Association
- How it handled reported repairs.Service failure
£75 ordered
Sources: Regulator of Social Housing judgement, 14 January 2026; NCHA tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Nottingham Community Housing Association’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Nottingham Community Housing Association repairs: questions
What is Nottingham Community Housing Association’s repairs number?
0800 013 8555. Open 24 hours a day, 7 days a week. Always ring for emergencies or significant damp and mould.
What is Nottingham Community Housing Association’s emergency or out of hours repairs number?
0800 013 8555 (Repairs line). Open 24 hours a day, 7 days a week. Always ring for emergencies or significant damp and mould.
Can I report a repair to Nottingham Community Housing Association online?
Yes, at ncha.org.uk/manage-my-home/repairs/request-a-repair. Online form for non-emergency repairs; NCHA aims to respond within 3 working days. Phone for emergencies and significant damp and mould. You can also report repairs in your My NCHA account.
How long does Nottingham Community Housing Association have to fix a repair?
Its own targets run from 24 hours (emergency) to 60 calendar days (non-routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Nottingham Community Housing Association tenants?
Since 27 October 2025, NCHA must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. NCHA’s own damp and mould commitment: Damp and mould that puts you at immediate risk is treated as an emergency (24 hours). Other significant hazards are investigated within 10 working days, made safe within 5 working days and the work completed within 12 weeks.
How do I complain about a repair to Nottingham Community Housing Association?
Complain to NCHA first, online. Acknowledged within 5 working days, with a full reply within 10 working days (this can be extended by up to 10 more working days). If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Nottingham Community Housing Association?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Nottingham Community Housing Association for you. It’s free to check.
Start your claimIs Report Repair part of Nottingham Community Housing Association?
No. Report Repair is independent and not part of Nottingham Community Housing Association or any council or housing association. We show NCHA’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What NCHA has to fix, by problem
Not NCHA?
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Reported a repair to Nottingham Community Housing Association and still waiting?
About 2 minutes. No documents. Free to check.