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Nottingham Community Housing Association complaints, compensation and disrepair claims
Your options if Nottingham Community Housing Association hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Nottingham Community Housing Association repairs
LandlordNottingham Community Housing Association
Has Nottingham Community Housing Association been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet NCHA’s repair contactsFree to check · About 2 minutes
You can complain to Nottingham Community Housing Association, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Nottingham Community Housing Association hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with NCHA for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to NCHA
This can get NCHA to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order NCHA to put things right. In its recent decisions about NCHA, it ordered £75 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. NCHA’s own target for a routine repair is 60 calendar days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Nottingham Community Housing Association
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Nottingham Community Housing Association asking for the repairs and compensation. Under the court rules for housing conditions claims, NCHA should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Nottingham Community Housing Association
Nottingham Community Housing Association has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to NCHA
Acknowledged within 5 working days, with a full reply within 10 working days (this can be extended by up to 10 more working days).
- Stage 2
Ask for a review
A senior manager reviews how your complaint was investigated.
- Then
Housing Ombudsman
Independent. It can order NCHA to put things right.
Complain onlinencha.org.uk
From ncha.org.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimNCHA’s record
What the regulator and Ombudsman found
Jan 2026: The regulator found NCHA is delivering the consumer standards, with good health and safety systems, accurate records of the condition of its homes and an effective repairs service.
of NCHA tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about NCHA in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 14 January 2026; NCHA tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against NCHA
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Nottingham Community Housing Association at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reported repairs. Read the decisionService failure
£75 ordered
Source: Housing Ombudsman decisions.
Has NCHA let you down too? You could claim compensation.
Start your claimQuestions
Nottingham Community Housing Association complaints and claims: questions
How do I complain to Nottingham Community Housing Association about repairs?
Online: ncha.org.uk. Say what the problem is, when you reported it, and what you want done.
How long does Nottingham Community Housing Association have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full reply within 10 working days (this can be extended by up to 10 more working days). Stage 2: a senior manager reviews how your complaint was investigated.
Can I claim compensation from Nottingham Community Housing Association for damp and mould?
You could, if you reported it and NCHA didn’t fix it in a reasonable time. A law firm on our panel can take it up with NCHA for you.
Start your claimHas the Housing Ombudsman found Nottingham Community Housing Association at fault?
In 2024/25 the Ombudsman found maladministration in 83% of its findings about NCHA. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Nottingham Community Housing Association: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with NCHA on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot NCHA?
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Still waiting for Nottingham Community Housing Association to fix it?
About 2 minutes. No documents. Free to check.