Independent · not part of Midland Heart
Midland Heart complaints, compensation and disrepair claims
Your options if Midland Heart hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Midland Heart repairs
LandlordMidland Heart
Has Midland Heart been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Midland Heart’s repair contactsFree to check · About 2 minutes
You can complain to Midland Heart, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Midland Heart hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Midland Heart for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Midland Heart
This can get Midland Heart to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Midland Heart to put things right. In its recent decisions about Midland Heart, it ordered between £200 and £1,200 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Midland Heart’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Midland Heart
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Midland Heart asking for the repairs and compensation. Under the court rules for housing conditions claims, Midland Heart should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Midland Heart
Midland Heart has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Midland Heart
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days of your request, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Midland Heart to put things right.
Complain onlinemidlandheart.org.uk
By phone0345 602 0540
From midlandheart.org.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimMidland Heart’s record
What the regulator and Ombudsman found
Mar 2025: After an inspection, the regulator found Midland Heart meets the consumer standards, with good safety systems, accurate records of its homes’ condition and an efficient, timely repairs service.
of Midland Heart tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Midland Heart in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 26 March 2025; Midland Heart tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Midland Heart
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Midland Heart at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled a request for a kitchen and bathroom replacement. Read the decisionMaladministration
£200 ordered - How it handled reports of a pest infestation. Read the decisionMaladministration
£1,200 ordered
Source: Housing Ombudsman decisions.
Has Midland Heart let you down too? You could claim compensation.
Start your claimQuestions
Midland Heart complaints and claims: questions
How do I complain to Midland Heart about repairs?
Online: midlandheart.org.uk. By phone: 0345 602 0540. Say what the problem is, when you reported it, and what you want done.
How long does Midland Heart have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that. Stage 2: acknowledged within 5 working days of your request, with a reply within 20 working days of that.
Can I claim compensation from Midland Heart for damp and mould?
You could, if you reported it and Midland Heart didn’t fix it in a reasonable time. A law firm on our panel can take it up with Midland Heart for you.
Start your claimHas the Housing Ombudsman found Midland Heart at fault?
In 2024/25 the Ombudsman found maladministration in 49% of its findings about Midland Heart. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Midland Heart: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Midland Heart on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Midland Heart?
Other landlords in the Midlands
- Amplius complaints and claimsHousing association
- Citizen complaints and claimsHousing association
- Newark and Sherwood District Council complaints and claimsCouncil
- North Kesteven District Council complaints and claimsCouncil
- North Northamptonshire Council complaints and claimsCouncil
- North West Leicestershire District Council complaints and claimsCouncil
- Platform Housing Group complaints and claimsHousing association
- whg complaints and claimsHousing association
Still waiting for Midland Heart to fix it?
About 2 minutes. No documents. Free to check.