Independent · not part of North West Leicestershire District Council
North West Leicestershire District Council complaints, compensation and disrepair claims
Your options if North West Leicestershire District Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: North West Leicestershire District Council repairs
LandlordNorth West Leicestershire District Council
Has North West Leicestershire District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet North West Leicestershire’s repair contactsFree to check · About 2 minutes
You can complain to North West Leicestershire District Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if North West Leicestershire District Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with North West Leicestershire for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against North West Leicestershire District Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to North West Leicestershire District Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to North West Leicestershire District Council
North West Leicestershire District Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged in writing within 5 working days, with a reply aimed for within 10 working days.
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Complain onlinenwleics-self.achieveservice.com
From nwleics.gov.uk, checked 9 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimNorth West Leicestershire’s record
What the regulator and Ombudsman found
Nov 2025: The regulator found some weaknesses, including gaps in the accuracy of safety compliance data and repairs not being completed on time, alongside weaknesses in transparency and accountability to tenants.
of North West Leicestershire tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about North West Leicestershire in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 12 November 2025; North West Leicestershire tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
North West Leicestershire District Council complaints and claims: questions
How do I complain to North West Leicestershire District Council about repairs?
Online: nwleics-self.achieveservice.com. Say what the problem is, when you reported it, and what you want done.
How long does North West Leicestershire District Council have to reply to a complaint?
Stage 1: acknowledged in writing within 5 working days, with a reply aimed for within 10 working days. Stage 2: a reply within 20 working days.
Can I claim compensation from North West Leicestershire District Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with North West Leicestershire for you.
Start your claimHas the Housing Ombudsman found North West Leicestershire District Council at fault?
In 2024/25 the Ombudsman found maladministration in 78% of its findings about North West Leicestershire.
Why use Report Repair?
A law firm on our panel takes your claim up with North West Leicestershire District Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot North West Leicestershire?
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Still waiting for North West Leicestershire District Council to fix it?
About 2 minutes. No documents. Free to check.