Independent · not part of Nottingham City Council
Nottingham City Council complaints, compensation and disrepair claims
Your options if Nottingham City Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Nottingham City Council repairs
LandlordNottingham City Council
Has Nottingham City Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Nottingham’s repair contactsFree to check · About 2 minutes
You can complain to Nottingham City Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Nottingham City Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Nottingham for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Nottingham, it ordered between £100 and £800 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Nottingham’s own target for a routine repair is 28 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Nottingham City Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Nottingham City Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Nottingham City Council
Nottingham City Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Investigated, with a response within 10 working days.
- Stage 2
Ask for a review
A final response within 20 working days of the complaint being escalated.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Complain onlinemyaccount.nottinghamcity.gov.uk
By emailfeedback@nottinghamcity.gov.uk
By phone0115 915 7333
From ncchousing.org.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimNottingham’s record
What the regulator and Ombudsman found
Jun 2026: The regulator upgraded the council from C3 after it improved its understanding of the condition of its homes and its repairs service, but found some weaknesses remain, including on the safety and quality of homes.
of Nottingham tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Nottingham in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 24 June 2026; Nottingham tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Nottingham
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Nottingham City Council at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled a fire at the property and the associated repairs. Read the decisionMaladministration
£800 ordered - How it handled reports of damp and mould. Read the decisionService failure
£100 ordered - How it handled reports of leaks into the property and associated repairs. Read the decisionMaladministration
£750 ordered
Source: Housing Ombudsman decisions.
Has Nottingham let you down too? You could claim compensation.
Start your claimQuestions
Nottingham City Council complaints and claims: questions
How do I complain to Nottingham City Council about repairs?
Online: myaccount.nottinghamcity.gov.uk. By email: feedback@nottinghamcity.gov.uk. By phone: 0115 915 7333. Say what the problem is, when you reported it, and what you want done.
How long does Nottingham City Council have to reply to a complaint?
Stage 1: investigated, with a response within 10 working days. Stage 2: a final response within 20 working days of the complaint being escalated.
Can I claim compensation from Nottingham City Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with Nottingham for you.
Start your claimHas the Housing Ombudsman found Nottingham City Council at fault?
In 2024/25 the Ombudsman found maladministration in 82% of its findings about Nottingham. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Nottingham City Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Nottingham?
Other landlords in the Midlands
- Birmingham City Council complaints and claimsCouncil
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- Nottingham Community Housing Association complaints and claimsHousing association
- Oadby and Wigston Borough Council complaints and claimsCouncil
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- Sandwell Council complaints and claimsCouncil
Still waiting for Nottingham City Council to fix it?
About 2 minutes. No documents. Free to check.