Independent · not part of North West Leicestershire District Council
North West Leicestershire District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to North West Leicestershire District Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it.
Other names: NW Leics council housing
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: nwleics.gov.uk
Has North West Leicestershire District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet North West Leicestershire’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, North West Leicestershire’s emergency line is here.
How to report
Reporting a repair to North West Leicestershire District Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If North West Leicestershire misses its own target, complain. You may also be able to claim.
- Emailrepairs@nwleicestershire.gov.uk (office hours); centralcontrol@nwleicestershire.gov.uk (out of hours)
- Change or cancel an appointment0330 678 3209
- PostHousing Repairs, NWLDC, PO Box 11051, Coalville, LE67 0FW
Emergency repairs
When to call North West Leicestershire straight away
Phone North West Leicestershire straight away if anything puts someone in danger or leaves your home unsafe. Outside office hours, for repairs that could put you or your home at serious risk and can’t wait until the next working day. The number is in North West Leicestershire’s repair contacts.
- 01Total loss of electric power, water or gas (not a supplier problem or lack of credit)
- 02Unsafe power, lighting socket or electrical fitting
- 03Blocked flue to an open fire or boiler
- 04Loss of heating or hot water between 1 November and 30 April
- 05Blocked or leaking drain or toilet where there’s no other working toilet
- 06Leaking pipe, tank or cistern that can’t be contained
- 07Windows or doors that won’t secure, including faulty locks
- 08Anything that puts people or the property at serious risk
What counts as an emergency, from nwleics.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell North West Leicestershire.
Timescales
How long North West Leicestershire District Council has to fix it
North West Leicestershire’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | North West Leicestershire’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| High priority | 24 to 72 hours | No fixed legal limit unless it’s a hazard |
| Tenant choice | VariesDepends on the type of repair; you choose from available dates. | No fixed legal limit unless it’s a hazard |
| Scheduled | 20 to 60 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from nwleics.gov.uk, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If North West Leicestershire District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with North West Leicestershire for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to North West LeicestershireYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged in writing within 5 working days, with a reply aimed for within 10 working days.
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
North West Leicestershire’s record
How North West Leicestershire District Council performs on repairs
Nov 2025: The regulator found some weaknesses, including gaps in the accuracy of safety compliance data and repairs not being completed on time, alongside weaknesses in transparency and accountability to tenants.
of North West Leicestershire tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about North West Leicestershire in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 12 November 2025; North West Leicestershire tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
North West Leicestershire District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
North West Leicestershire District Council repairs: questions
What is North West Leicestershire District Council’s repairs number?
01530 454635 (Repairs line) or 01530 833373 (Out of hours) or 0800 803 0041 (Boilers and heat pumps). Monday to Wednesday and Friday 9am to 5pm, Thursday 9am to 4pm.
What is North West Leicestershire District Council’s emergency or out of hours repairs number?
01530 833373 (Out of hours · emergencies). Outside office hours, for repairs that could put you or your home at serious risk and can’t wait until the next working day.
Can I report a repair to North West Leicestershire District Council online?
Yes, at nwleics-self.achieveservice.com. Housing – Report a Repair online form for non-emergency repairs.
How long does North West Leicestershire District Council have to fix a repair?
Its own targets run from 24 to 72 hours (high priority) to 20 to 60 working days (scheduled). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for North West Leicestershire District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to North West Leicestershire District Council?
Complain to the council first, online. Acknowledged in writing within 5 working days, with a reply aimed for within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from North West Leicestershire District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with North West Leicestershire District Council for you. It’s free to check.
Start your claimIs Report Repair part of North West Leicestershire District Council?
No. Report Repair is independent and not part of North West Leicestershire District Council or any council or housing association. We show North West Leicestershire’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not North West Leicestershire?
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Reported a repair to North West Leicestershire District Council and still waiting?
About 2 minutes. No documents. Free to check.