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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of North West Leicestershire District Council

Environmental Health in North West Leicestershire: reporting a housing problem

Who North West Leicestershire District Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: nwleics.gov.uk

Get the right helpNorth West Leicestershire

Who is your landlord?

North West Leicestershire District CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Environmental Protection

Free to check · About 2 minutes

Who it helps

Who Environmental Health in North West Leicestershire helps

North West Leicestershire District Council deals with poor conditions in rented homes through its Environmental Protection. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

North West Leicestershire District Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From nwleics.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Environmental Protection

  1. 01Tell your landlord first. North West Leicestershire District Council says: ask your landlord to put the problem right first, then contact the council if they cannot resolve it.
  2. 02If it isn’t fixed, contact the council. The Environmental Protection’s details are below.
Contact North West Leicestershire District CouncilPrivate tenants
OnlineReport damp and mould in a private rented homenwleics.gov.uk
Phone01530 45 45 45
Emailenvironmental.protection@nwleicestershire.gov.uk
Keep a note of the date you contact the council, and any reference.

When you email, include photos, how long the problem has lasted and what your landlord has done.

From nwleics.gov.uk/pages/damp_and_mould, checked 12 October 2026.

Council tenants

If you rent from North West Leicestershire District Council

North West Leicestershire District Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 01530 454635, or online. North West Leicestershire repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged in writing within 5 working days, with a reply aimed for within 10 working days. How to complain

  3. Then

    Housing Ombudsman

    Free, once North West Leicestershire District Council’s complaints process is finished.

Ombudsman78%

of the Ombudsman’s findings about North West Leicestershire District Council in 2024/25 were maladministration.

Happy with repairs56%

of North West Leicestershire District Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; nwleics.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to North West Leicestershire District Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in North West Leicestershire

North West Leicestershire District Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in North West Leicestershire

25 housing associations own 3,319 social homes in North West Leicestershire. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in North West Leicestershire on 31 March 2025.

Housing associations in the Midlands: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in North West Leicestershire

In North West Leicestershire, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in North West Leicestershire: questions

What is the North West Leicestershire environmental health number for housing problems?

The Environmental Protection at North West Leicestershire District Council is on 01530 45 45 45, or email environmental.protection@nwleicestershire.gov.uk. You can also use report damp and mould in a private rented home at nwleics.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report North West Leicestershire District Council to environmental health?

No. North West Leicestershire District Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01530 454635, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in North West Leicestershire contact environmental health?

North West Leicestershire District Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in North West Leicestershire?

Yes. North West Leicestershire District Council says: ask your landlord to put the problem right first, then contact the council if they cannot resolve it.

Which housing associations own homes in North West Leicestershire?

25 housing associations own 3,319 social homes in North West Leicestershire, according to the Regulator of Social Housing (March 2025). The largest are East Midlands Homes (1,715), Midland Heart (328), Platform Housing Group (234), Sanctuary Housing (209) and Riverside (176).

Is Report Repair part of North West Leicestershire District Council?

No. Report Repair is independent and not part of North West Leicestershire District Council. The contact details here are from North West Leicestershire District Council’s own website.

Not in North West Leicestershire?

Environmental Health in the Midlands

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