Independent · not part of Birmingham City Council
Environmental Health in Birmingham: reporting a housing problem
Who Birmingham City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: birmingham.gov.uk
Who it helps
Who Environmental Health in Birmingham helps
Birmingham City Council deals with poor conditions in rented homes through its Private rented services team. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Birmingham City Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From birmingham.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private rented services team
- 01Tell your landlord first. Birmingham City Council says: contact your landlord in writing first, then contact the team if your landlord refuses to do repairs or treat damp or mould.
- 02If it isn’t fixed, contact the council. The Private rented services team’s details are below.
From birmingham.gov.uk/privatetenants and birmingham.gov.uk/info/20175/private_housing/488/private_…, checked 12 October 2026.
Council tenants
If you rent from Birmingham City Council
Birmingham City Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0121 216 3330, or online. Birmingham repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a decision within 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Birmingham City Council’s complaints process is finished.
of the Ombudsman’s findings about Birmingham City Council in 2024/25 were maladministration.
of Birmingham City Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; birmingham.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Birmingham City Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Birmingham
Birmingham City Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Birmingham
80 housing associations own 48,922 social homes in Birmingham. The largest:
- Midland Heart repairs11,590 homes
- Citizen repairs5,720 homes
- Bournville Village Trust repairs2,932 homes
- Platform Housing Group repairs2,703 homes
- Pioneer Group repairs2,456 homes
- Bromford Flagship repairs2,269 homes
- Clarion Housing repairs2,139 homes
- GreenSquareAccord repairs2,046 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Birmingham on 31 March 2025.
Housing associations in the Midlands: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Birmingham
In Birmingham, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Birmingham: questions
What is the Birmingham environmental health number for housing problems?
The Private rented services team at Birmingham City Council: email prs@birmingham.gov.uk. You can also use request private tenant advice by email at birmingham.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Birmingham City Council to environmental health?
No. Birmingham City Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0121 216 3330, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Birmingham contact environmental health?
Birmingham City Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Birmingham?
Yes. Birmingham City Council says: contact your landlord in writing first, then contact the team if your landlord refuses to do repairs or treat damp or mould.
Which housing associations own homes in Birmingham?
80 housing associations own 48,922 social homes in Birmingham, according to the Regulator of Social Housing (March 2025). The largest are Midland Heart (11,590), Citizen (5,720), Bournville Village Trust (2,932), Platform Housing Group (2,703), Pioneer Group (2,456).
Is Report Repair part of Birmingham City Council?
No. Report Repair is independent and not part of Birmingham City Council. The contact details here are from Birmingham City Council’s own website.
Not in Birmingham?
Environmental Health in the Midlands
- Environmental Health in BlabyBlaby District Council
- Environmental Health in BostonBoston Borough Council
- Environmental Health in BromsgroveBromsgrove District Council
- Environmental Health in BroxtoweBroxtowe Borough Council
- Environmental Health in CoventryCoventry City Council
- Environmental Health in North NorthamptonshireNorth Northamptonshire Council
- Environmental Health in WalsallWalsall Council
- Environmental Health in West NorthamptonshireWest Northamptonshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.