Independent · not part of Broxtowe Borough Council
Environmental Health in Broxtowe: reporting a housing problem
Who Broxtowe Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: broxtowe.gov.uk
Who it helps
Who Environmental Health in Broxtowe helps
Broxtowe Borough Council deals with poor conditions in rented homes through its Private Sector Housing team. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Broxtowe Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From democracy.broxtowe.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing team
- 01Tell your landlord first. Broxtowe Borough Council says: report the problem to your landlord first, then contact the council if they do not respond properly.
- 02If it isn’t fixed, contact the council. The Private Sector Housing team’s details are below.
From broxtowe.gov.uk/for-you/housing/private-sector-housing/ho… and democracy.broxtowe.gov.uk/documents/s34721/Enc.+1+for+Dam…, checked 12 October 2026.
Council tenants
If you rent from Broxtowe Borough Council
Broxtowe Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0115 917 7777, or online. Broxtowe repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a senior officer’s reply within 10 working days of that. How to complain
- Then
Housing Ombudsman
Free, once Broxtowe Borough Council’s complaints process is finished.
of the Ombudsman’s findings about Broxtowe Borough Council in 2024/25 were maladministration.
of Broxtowe Borough Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; broxtowe.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Broxtowe Borough Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Broxtowe
Broxtowe Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Broxtowe
18 housing associations own 1,607 social homes in Broxtowe. The largest:
- Places for People repairs509 homes
- Nottingham Community Housing Association repairs232 homes
- PA Housing repairs212 homes
- East Midlands Homes repairs127 homes
- Platform Housing Group repairs118 homes
- Amplius repairs94 homes
- Futures Housing Group repairs91 homes
- Accent Housing repairs55 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Broxtowe on 31 March 2025.
Housing associations in the Midlands: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Broxtowe
In Broxtowe, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Broxtowe: questions
What is the Broxtowe environmental health number for housing problems?
The Private Sector Housing team at Broxtowe Borough Council is on 0115 9173438, or email psh@broxtowe.gov.uk. You can also use housing conditions page (phone and email) at broxtowe.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Broxtowe Borough Council to environmental health?
No. Broxtowe Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0115 917 7777, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Broxtowe contact environmental health?
Broxtowe Borough Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Broxtowe?
Yes. Broxtowe Borough Council says: report the problem to your landlord first, then contact the council if they do not respond properly.
Which housing associations own homes in Broxtowe?
18 housing associations own 1,607 social homes in Broxtowe, according to the Regulator of Social Housing (March 2025). The largest are Places for People (509), Nottingham Community Housing Association (232), PA Housing (212), East Midlands Homes (127) and Platform Housing Group (118).
Is Report Repair part of Broxtowe Borough Council?
No. Report Repair is independent and not part of Broxtowe Borough Council. The contact details here are from Broxtowe Borough Council’s own website.
Not in Broxtowe?
Environmental Health in the Midlands
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- Environmental Health in Cannock ChaseCannock Chase District Council
- Environmental Health in CharnwoodCharnwood Borough Council
- Environmental Health in ChesterfieldChesterfield Borough Council
- Environmental Health in CoventryCoventry City Council
- Environmental Health in North NorthamptonshireNorth Northamptonshire Council
- Environmental Health in WalsallWalsall Council
- Environmental Health in West NorthamptonshireWest Northamptonshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.