Independent · not part of PA Housing
PA Housing repairs: how to report a repair, phone numbers and timescales
How to report a repair to PA Housing: the repairs phone number and emergency line, reporting a repair online, and how long PA Housing has to fix it.
Other names: Paragon Asra Housing, Paragon Community Housing, asra Housing Association, asra Housing Group
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: pahousing.co.uk
Has PA Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet PA Housing’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, PA Housing’s emergency line is here.
How to report
Reporting a repair to PA Housing
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If PA Housing misses its own target, complain. You may also be able to claim.
Emergency repairs
When to call PA Housing straight away
Phone PA Housing straight away if anything puts someone in danger or leaves your home unsafe. Monday to Friday 8am to 6pm, Saturday 9am to 12pm. Out of hours, emergency repairs are handled by Service 24. The number is in PA Housing’s repair contacts.
- 01Burst pipes, flooding or a severe roof leak
- 02A gas leak
- 03Fire damage
- 04No power or lighting at all
- 05No heating at all (October to March) or no hot water at all
- 06A blocked drain, or a blocked toilet if it’s your only one
- 07Broken windows
- 08Offensive or discriminatory graffiti
What counts as an emergency, from pahousing.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell PA Housing.
Timescales
How long PA Housing has to fix it
PA Housing’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | PA Housing’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAttended to make safe. | Emergency hazards: investigate and make safe within 24 hours |
| Damp and mould that’s a significant risk | PA Housing says it takes a zero-tolerance approach to damp and mould. Report it on 0300 123 2221. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from pahousing.co.uk and PA Housing’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If PA Housing doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with PA Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to PA Housing
This can get PA Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order PA Housing to put things right. In its recent decisions about PA Housing, it ordered £650 in compensation.
How to complain to PA HousingYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to PA Housing
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to PA Housing
Acknowledged within 5 working days, then investigated with a reply setting out what went wrong and how it will be put right.
- Stage 2
Ask for a review
Acknowledged within 5 working days, then looked at again by a senior manager, usually a director.
- Then
Housing Ombudsman
Independent. It can order PA Housing to put things right.
PA Housing’s record
How PA Housing performs on repairs
Sep 2025: The regulator found some weaknesses, including a backlog of planned maintenance, complaint handling that needs to show better outcomes, and changes to neighbourhood services that still need to prove they work.
of PA Housing tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about PA Housing in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about PA Housing
- How it handled reported repairs to the balcony door.Maladministration
£650 ordered
Sources: Regulator of Social Housing judgement, 24 September 2025; PA Housing tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
PA Housing’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
PA Housing repairs: questions
What is PA Housing’s repairs number?
0300 123 2221. Monday to Friday 8am to 6pm, Saturday 9am to 12pm. Out of hours, emergency repairs are handled by Service 24.
What is PA Housing’s emergency or out of hours repairs number?
0300 123 2221 (Repairs line). Monday to Friday 8am to 6pm, Saturday 9am to 12pm. Out of hours, emergency repairs are handled by Service 24.
Can I report a repair to PA Housing online?
Yes, at mypa.pahousing.co.uk. Report a repair through your My PA account. You need to register or log in. Phone for emergencies.
How long does PA Housing have to fix a repair?
Its own targets run from 24 hours (emergency) to 24 hours (emergency). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for PA Housing tenants?
Since 27 October 2025, PA Housing must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. PA Housing’s own damp and mould commitment: PA Housing says it takes a zero-tolerance approach to damp and mould. Report it on 0300 123 2221.
How do I complain about a repair to PA Housing?
Complain to PA Housing first, online or by phone on 0300 123 2221. Acknowledged within 5 working days, then investigated with a reply setting out what went wrong and how it will be put right. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from PA Housing?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with PA Housing for you. It’s free to check.
Start your claimIs Report Repair part of PA Housing?
No. Report Repair is independent and not part of PA Housing or any council or housing association. We show PA Housing’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What PA Housing has to fix, by problem
Not PA Housing?
Other landlords across England
- Anchor repairsHousing association
- Metropolitan Thames Valley Housing repairsHousing association
- Orbit repairsHousing association
- Places for People repairsHousing association
- Portus Supported Housing repairsHousing association
- Salvation Army Homes repairsHousing association
- Sanctuary Housing repairsHousing association
- The Guinness Partnership repairsHousing association
Reported a repair to PA Housing and still waiting?
About 2 minutes. No documents. Free to check.