Independent · not part of Salvation Army Homes
Salvation Army Homes repairs: how to report a repair, phone numbers and timescales
How to report a repair to Salvation Army Homes: the repairs phone number, reporting a repair online, and how long Salvation Army Homes has to fix it.
Other names: Salvation Army Housing Association, saha
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: salvationarmyhomes.org.uk
Has Salvation Army Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Salvation Army Homes’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Salvation Army Homes’s repair line is here.
How to report
Reporting a repair to Salvation Army Homes
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Salvation Army Homes misses its own target, complain. You may also be able to claim.
- Emailrepairs@salvationarmyhomes.org.uk
- Supported housingIn supported housing you can also report repairs face to face to staff at your service.
Emergency repairs
When to call Salvation Army Homes straight away
Phone Salvation Army Homes straight away if anything puts someone in danger or leaves your home unsafe. The number is in Salvation Army Homes’s repair contacts.
- 01Total loss of water or electricity
- 02Unsafe power, lighting or electrical fittings
- 03Major water leaks from pipes, tank or cistern
- 04Blocked toilet (if it’s the only one) or a drain backing up into the bath, sink or toilet
- 05Blocked flues
- 06Making safe after flooding, storm or fire, or major roof or structural damage
- 07Boarding up for security, or a door entry fault leaving a block insecure
- 08Failed warden alarms, or offensive or racist graffiti
What counts as an emergency, from salvationarmyhomes.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Salvation Army Homes.
Timescales
How long Salvation Army Homes has to fix it
Salvation Army Homes doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.
| Type of repair | Salvation Army Homes’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | Reports of damp are passed to the repairs contractor straight away; the contractor visits to investigate within 5 days, and if damp or mould is found starts work to fix it within 10 days (unless it needs major works). | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Salvation Army Homes’s damp and mould commitment, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Salvation Army Homes doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Salvation Army Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Salvation Army Homes
This can get Salvation Army Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Salvation Army Homes to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Salvation Army Homes
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Salvation Army Homes
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order Salvation Army Homes to put things right.
Salvation Army Homes’s record
How Salvation Army Homes performs on repairs
Dec 2024: The regulator found weaknesses in the repairs service, a backlog of medium-priority fire safety work and delayed stock condition surveys, though tenant engagement and anti-social behaviour handling were good.
of Salvation Army Homes tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 18 December 2024; Salvation Army Homes tenant satisfaction measures 2024/25.
Contacts
Salvation Army Homes’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Salvation Army Homes repairs: questions
What is Salvation Army Homes’s repairs number?
0800 970 6363. Repairs and all enquiries, Monday to Friday, 8.30am to 5pm. Free from most phones. For anything urgent, call and follow the prompts.
Can I report a repair to Salvation Army Homes online?
Yes, at salvationarmyhomes.org.uk/portal. Report a repair through the Resident Portal. You need to create an account.
What does Awaab’s Law mean for Salvation Army Homes tenants?
Since 27 October 2025, Salvation Army Homes must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Salvation Army Homes’s own damp and mould commitment: Reports of damp are passed to the repairs contractor straight away; the contractor visits to investigate within 5 days, and if damp or mould is found starts work to fix it within 10 days (unless it needs major works).
How do I complain about a repair to Salvation Army Homes?
Complain to Salvation Army Homes first, online or by email (complaints@salvationarmyhomes.org.uk). It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Salvation Army Homes?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Salvation Army Homes for you. It’s free to check.
Start your claimIs Report Repair part of Salvation Army Homes?
No. Report Repair is independent and not part of Salvation Army Homes or any council or housing association. We show Salvation Army Homes’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Salvation Army Homes has to fix, by problem
Not Salvation Army Homes?
Other landlords across England
- Abbeyfield Living Society repairsHousing association
- Anchor repairsHousing association
- Metropolitan Thames Valley Housing repairsHousing association
- Orbit repairsHousing association
- PA Housing repairsHousing association
- Places for People repairsHousing association
- Sanctuary Housing repairsHousing association
- The Guinness Partnership repairsHousing association
Reported a repair to Salvation Army Homes and still waiting?
About 2 minutes. No documents. Free to check.