Independent · not part of PA Housing
PA Housing complaints, compensation and disrepair claims
Your options if PA Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: PA Housing repairs
LandlordPA Housing
Has PA Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet PA Housing’s repair contactsFree to check · About 2 minutes
You can complain to PA Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if PA Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with PA Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to PA Housing
This can get PA Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order PA Housing to put things right. In its recent decisions about PA Housing, it ordered £650 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against PA Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to PA Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, PA Housing should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to PA Housing
PA Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to PA Housing
Acknowledged within 5 working days, then investigated with a reply setting out what went wrong and how it will be put right.
- Stage 2
Ask for a review
Acknowledged within 5 working days, then looked at again by a senior manager, usually a director.
- Then
Housing Ombudsman
Independent. It can order PA Housing to put things right.
Complain onlinepahousing.co.uk
By phone0300 123 2221
From pahousing.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimPA Housing’s record
What the regulator and Ombudsman found
Sep 2025: The regulator found some weaknesses, including a backlog of planned maintenance, complaint handling that needs to show better outcomes, and changes to neighbourhood services that still need to prove they work.
of PA Housing tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about PA Housing in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 24 September 2025; PA Housing tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against PA Housing
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found PA Housing at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reported repairs to the balcony door. Read the decisionMaladministration
£650 ordered
Source: Housing Ombudsman decisions.
Has PA Housing let you down too? You could claim compensation.
Start your claimQuestions
PA Housing complaints and claims: questions
How do I complain to PA Housing about repairs?
Online: pahousing.co.uk. By phone: 0300 123 2221. Say what the problem is, when you reported it, and what you want done.
How long does PA Housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, then investigated with a reply setting out what went wrong and how it will be put right. Stage 2: acknowledged within 5 working days, then looked at again by a senior manager, usually a director.
Can I claim compensation from PA Housing for damp and mould?
You could, if you reported it and PA Housing didn’t fix it in a reasonable time. A law firm on our panel can take it up with PA Housing for you.
Start your claimHas the Housing Ombudsman found PA Housing at fault?
In 2024/25 the Ombudsman found maladministration in 67% of its findings about PA Housing. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with PA Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with PA Housing on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot PA Housing?
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Still waiting for PA Housing to fix it?
About 2 minutes. No documents. Free to check.