Independent · not part of Places for People
Places for People complaints, compensation and disrepair claims
Your options if Places for People hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Places for People repairs
LandlordPlaces for People
Has Places for People been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Places for People’s repair contactsFree to check · About 2 minutes
You can complain to Places for People, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Places for People hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Places for People for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Places for People
This can get Places for People to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Places for People to put things right. In its recent decisions about Places for People, it ordered between £600 and £2,491 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Places for People
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Places for People asking for the repairs and compensation. Under the court rules for housing conditions claims, Places for People should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Places for People
Places for People has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Places for People
Acknowledged within 5 working days, with a decision in 10 working days or less.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a full reply normally within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Places for People to put things right.
Complaints pageplacesforpeople.co.uk
By emailcustomerhub.complaints@placesforpeople.co.uk
By phone01772 667002
From placesforpeople.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimPlaces for People’s record
What the regulator and Ombudsman found
Mar 2025: After an inspection, the regulator found it was delivering the consumer standards, including a timely repairs service, sound safety checks and fair complaint handling.
of Places for People tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Places for People in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 26 March 2025; Places for People tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Places for People
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Places for People at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled kitchen repairs. Read the decisionMaladministration
£600 ordered - How it handled repairs and requests for property improvements. Read the decisionMaladministration
£950 ordered - How it handled reports of defective windows. Read the decisionSevere maladministration
£2,491.42 ordered
Source: Housing Ombudsman decisions.
Has Places for People let you down too? You could claim compensation.
Start your claimQuestions
Places for People complaints and claims: questions
How do I complain to Places for People about repairs?
Through its complaints page: placesforpeople.co.uk. By email: customerhub.complaints@placesforpeople.co.uk. By phone: 01772 667002. Say what the problem is, when you reported it, and what you want done.
How long does Places for People have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a decision in 10 working days or less. Stage 2: acknowledged within 5 working days, with a full reply normally within 20 working days.
Can I claim compensation from Places for People for damp and mould?
You could, if you reported it and Places for People didn’t fix it in a reasonable time. A law firm on our panel can take it up with Places for People for you.
Start your claimHas the Housing Ombudsman found Places for People at fault?
In 2024/25 the Ombudsman found maladministration in 62% of its findings about Places for People. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Places for People: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Places for People on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Places for People?
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Still waiting for Places for People to fix it?
About 2 minutes. No documents. Free to check.